General Manager

Location: Cayce

The General Manager is responsible for creating a positive staff & member experience by providing a superior level of customer service to Planet Fitness employees, members, prospective members, and guests.

Characteristics that will make you a perfect match for our General Manager position:

You:

* Exhibit a positive and upbeat attitude.

* Have a passion for delivering a consistent and exceptional experience to employees, members, guests, and fellow PF team members.

* Pride yourself on your work while being punctual, reliable, and dependable.

* Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.

* Act with integrity and show respect to everyone around you.

* Exhibit strong communication skills and have an ability to listen and empathize.

* Inspire and motivate others to achieve their goals.

* Are a quick study with the ability to apply what you have learned during online and hands-on training.

About the Assistant Manager:

As General Manager, you will be responsible for leading your team, while providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience!

Daily responsibilities for the General Manager will also include:

* Oversees staffing schedules with the assurance that all shifts are regularly covered.

* Leads by example and maintain consistent accountability for direct reports by training and coaching staff members to provide exceptional customer service.

* Leads a team through systems and operations to achieve common sales and membership goals.

* Assists in preparation of all HR related forms in a timely manner.

* Resolves employee and member issues or concerns in a professional manner.

* Provides 24/7 backup support for any employee who is absent and reachable by phone

* Is a brand ambassador by leading a judgement free lifestyle.

* Participates in the training and development of staff to include providing day to day coaching.

* Oversees pre-screening, hiring, onboarding and recruiting.

* Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.

* Perform prospective member calls and tours; assessing their membership needs.

* Delegate and oversee regular, consistent cleaning and sanitizing of restrooms, locker rooms, tanning areas, all exercise equipment, etc.

* Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.

* Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)

* Oversees the ordering of club supplies uses specific budget based on club requirements.

* Tracks Key Performance Indicators such as signups, guest counts, cancels, info calls (daily, weekly, monthly, annually) etc.

* Manages marketing efforts by ensuring that staff is aware and trained on all marketing promotions.

* Assists in the completion of recorded info call inspections.

Qualifications/Requirements:

* High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.

* Prior management or supervisor experience preferred.

* Must be willing to become CPR/AED certified

* Must be available to oversee staff and operations of a 24 hour facility

* Must be willing to complete a background check

* Must be willing to occasionally travel for training and to support other locations.

* Customer service background preferred.

* Basic computer proficiency.

* Superior problem-solving skills.

* Exceptional leadership and diplomacy skills.

* Must complete required ASM Reading List and PFU courses on Leadership.

* A passion for fitness and health.

* Upbeat and positive attitude!

* Punctuality and reliability is a must.

* Exceptional customer service skills; able to interact in a positive and professional way with staff, members and co-workers, exceeding the member's expectations.

* Strong listener with the ability to empathize and problem solve.

* Demonstrate diplomacy…