Vice President, Voluntary and Dental​/Vision Claims

Job Posting End Date:
November 06

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

• Award-winning culture

• Inclusion and diversity as a priority

• Performance Based Incentive Plans

• Competitive benefits package that includes:
  Health, Vision, Dental, Short & Long-Term Disability

• Generous PTO (including paid time to volunteer!)

• Up to 9.5% 401(k) employer contribution

• Mental health support

• Career advancement opportunities

• Student loan repayment options

• Tuition reimbursement

• Flexible work environments

And that’s just the beginning…

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

The incumbent will oversee Voluntary Benefits Claims with responsibilities to include Dental and Vision Claims (including Group products across are Group Benefits Portfolio and Individual products in the Colonial Life portfolio). Ownership also includes closed block for the legacy Starmount direct to consumer products which span Voluntary products and individual Dental/Vision. The officer level leader will be accountable for overall claim adjudication, quality, and delivery on claim performance for Voluntary Benefits (VB) claims across both the Unum and Colonial Life Brands;

each with completely different products and systems and distribution partners. The leader oversees significant claims processing counts with ownership over overall payment risk and processing of significant payments. VP oversees direct reporting leaders and overall ownership of team and its deliverables along with oversight of BPO FTE resources deliverables. Responsibilities includes oversight of claims adjudication and payment processing across many products.

Specifically, these include distinct Voluntary Benefit claims for plans within Cancer, Critical Illness, Life, assigned LTC block. Accident, Hospital, Wellness (all products). In addition, the responsibility for all Dental and Vision claims coupled with the legacy Starmount block of business claims. This position is responsible to lead a high performing claims organization that ensures quality management of claims in a multi-disciplined, multi-geographical environment.

The incumbent will be accountable for the collective financial performance, setting the strategic direction, and delivering on the overall operational objectives for claims areas supporting the Unum and Colonial Life brands. This position may lead Director and Manager level team members who, in-turn, lead people leaders including partnerships with external partner leadership. In addition to overseeing the team’s overall performance, this position has responsibility for attracting, developing, and retaining professional claims and leadership resources to achieve overall organization objectives and ensure bench strength for succession planning.

Principal Duties and Responsibilities:

• Provide vision, oversight and direction to claims processing leadership
• Facilitates strategic approach to processing and payment of claims while maintaining quality metrics that provide accountability measures to meet/exceed goals
• Identify, design, and implement opportunities for process enhancements, automation, and efficiency gains to improve overall delivery capabilities; support practice development to drive continuous improvement and consistency in delivery
• Manage a performance enhancement culture by actively coaching and mentoring direct reports, providing regular feedback and developing employees for…