Senior Manager, Workday PSA

Overview

Join Kainos and Shape the Future. At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.

We believe in a people-first culture
, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.

Ready to make your mark?
Join us and be part of something bigger.

MAIN PURPOSE OF THE ROLE & RESPONSIBILITIES IN THE BUSINESS:
As a Senior Manager, Workday PSA in Kainos, you’ll be a lead consultant in implementing and configuring Workday solutions for our global customer base and be an expert in Workday Financials and PSA. You’ll manage relationships with our customers, architecting and delivering solutions that are aligned with their needs and commercially viable. You’ll provide excellent consulting and guidance to customers, understanding their business and guiding them in advancing their goals.

You’ll be an expert in the PSA capability, using your technical and professional expertise to mentor and guide your PSA team members, providing thought leadership and driving innovation. Your influence will extend beyond Kainos, as you build and enhance specialist knowledge within the capability, contributing to the broader Workday community.

• Deep understanding of Workday PSA (Product Lead in the Workday ecosystem is ideal but not mandatory)
• Excellent customer focus, able to assess customer needs, build relationships and manage customer expectations. You will be able to intervene effectively and resolve customer escalations appropriately
• Excellent communicator, able to communicate with customers and colleagues with impact and credibility. Sound ability to formally present to senior Client audiences and at conferences e.g. Workday Altitude
• Strong commercial awareness and complete understanding of project and business dynamics
• Broad business and technology experience and a good awareness of industry trends and their potential impact on product
• Ability to work to tight deadlines and make sensible decisions under pressure taking a balanced view of customer demands and Kainos commercials
• Ability to widen and maintain a network of external contacts
• Excellent consulting skills e.g. leading large scale workshops with multiple stakeholders, liaising confidently and effectively with senior executives
• An emerging capability expert driving thought leadership e.g. production of blog posts
• An emerging role model within Kainos and wider Workday ecosystem
• Regular participant in sales activities and responsible providing input to work estimates
• Understanding of risk management and able to manage risk within the capability
• Support the operations function ensure that our consultant pool is used in the most commercially advantageous way, balancing development needs and personal preferences
• Commercial understanding of utilization within a services organization and the importance of these targets
• Able to rotate through various Workday delivery services specifically Consulting and Application Management Services
• For Application Management Services, able to deliver work to meet defined Service Level Agreements
• Able, if required, to travel to customer sites in the same region (minimal out of region travel may also be required)

• Professional qualifications where applicable in your Capability (e.g. CPA)
• Develop and deliver products/offerings and services that differentiate Kainos in the marketplace
• Identify talent for rapid development within the capability
• Experience of managing, mentoring and developing teams

Your role may or may not involve managing people. Where you do have people to manage your responsibilities may include:

• Agreeing, setting and reviewing your and your team’s goals aligned to Kainos, Workday BU and your capability
• Providing support so that your and your team’s goals can be achieved
• Reviewing and refining goals…