Janitorial Account Manager

Job Description

The Janitorial Account Manager is responsible for the day‑to‑day operation and administrative activities at multiple buildings on the customer campus. Oversees inspections, training and development, and the inventory control of equipment and supplies for the assigned buildings.

$60,000 annual salary. The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program.

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management.

• Coordinate service activities for assigned buildings. Ensure that services are performed as contracted and at the intended profit margins.
• Control supplies, equipment, and personnel necessary to meet customer specifications.
• Interact with customers daily to obtain feedback on services and special needs. Troubleshoot potential problems and concerns.
• Manage the company’s quality control monitoring and safety programs at the assigned buildings.
• Conduct quality of service inspections at assigned buildings.
• Attend ABM training workshops when scheduled.
• Develop operational improvement plans and implements process changes within assigned buildings.
• Plan, coordinate, execute, and document all new‑hire initial training to include department orientation, and "hands‑on" job training.
• Plan, coordinate, execute, and document cross‑training and remedial training programs in both one‑on‑one and small clinic formats.
• Ensure compliance with company policies and procedures and all federal, state and local government regulations.
• Analyze and manage, in a proactive manner, both the financial and the operational performance of the assigned buildings.
• Ensure that vehicle inspections are performed monthly. Ensure that vehicle maintenance is scheduled and performed on all area vehicles.
• Ensure that equipment inspections are performed monthly. Ensure that equipment maintenance is scheduled and performed on all campus equipment.
• Manage and provide leadership to Operations managers, Supervisors, and Lead personnel assigned to the buildings.
• Responsible for the overall direction, coordination, and evaluation of personnel within the assigned building. Carry out supervisory responsibilities in accordance with the company’s policies and applicable laws.
• Responsible for directing work; appraising performance; rewarding and disciplining subordinates; addressing complaints, resolving problems, and terminating employees.
• Oversight of floor care team when needed.
• Oversight of forklift operators and outside trash disposal process as needed.
• Perform other duties as assigned.
• Job duties may be modified at any time.

• Minimum of three (3) years of supervisory experience in a service/customer‑oriented environment.
• Must be able to write reports and business correspondence and effectively present information and respond to questions from managers and customers.
• Ability to work in a fast‑paced work environment.
• Ability to resolve issues under tight time frames and pressure.
• Intermediate skills with Microsoft Office applications (Word, Excel, Outlook).
• Strong verbal and written communication skills and strong interpersonal skills are required.
• Demonstrated willingness to work non‑standard days and hours as required.

• Bachelor’s degree in management or related field.
• Working knowledge of floor care maintenance.
• Working knowledge of forklift operation.

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue‑chip…