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Senior Operations Service Manager - AI Transformation
Job in
Columbia, Lexington County, South Carolina, 29228, USA
Listed on 2026-07-17
Listing for:
Lumen
Full Time
position Listed on 2026-07-17
Job specializations:
-
Management
Change Management, AI Business & Operations -
Business
Change Management, AI Business & Operations
Job Description & How to Apply Below
Lumen is hiring a Sr Operations Service Manager (OSM) to act as the primary post‑installation interface for enterprise customers. You will lead operational excellence, coordinate across Repair Centers, Network Operations, and Engineering, and drive AI‑enabled efficiency and service improvements.
You will translate complex data into executive narratives, manage high‑impact incidents, and mentor peers while guiding cross‑functional transformation programs across the post‑deployment lifecycle.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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