Manager Implementation Services Corporate Impact
Job in
Charleston, Berkeley County, South Carolina, 29492, USA
Listed on 2026-07-31
Listing for:
Disability Solutions
Full Time
position Listed on 2026-07-31
Job specializations:
-
Management
Change Management, IT Project Manager, Project & Program Management -
IT/Tech
Change Management, IT Project Manager
Job Description & How to Apply Below
Position Overview
The Implementation Manager is responsible for leading a team of Implementation Consultants and Project Managers focused on delivering successful client implementations, accelerating time-to-value, driving solution adoption, and ensuring long-term customer success. This role combines people leadership, operational management, project oversight, and process improvement to ensure implementations are executed consistently, efficiently, and in alignment with client expectations.
As a leader within Professional Services, the Implementation Manager serves as a coach, mentor, and escalation point while partnering closely with Customer Success, Product, Sales, and Support teams to continuously improve implementation outcomes, operational excellence, and customer satisfaction.
Responsibilities
Team Leadership & Development
- Lead, mentor, and develop a team of Implementation Consultants and Project Managers, driving accountability, collaboration, and high performance.
- Provide ongoing coaching, performance feedback, and development opportunities focused on consulting, project management, customer engagement, and solution expertise.
- Coach team members on the effective and responsible use of AI-powered tools to improve productivity, knowledge sharing, problem-solving, and service delivery.
- Ensure successful deployment of Blackbaud Corporate Impact solutions through consistent execution of implementation methodologies and best practices.
- Drive timely project completion, customer readiness, solution adoption, and successful go-live outcomes.
- Monitor project health, implementation quality, customer satisfaction, resource utilization, and delivery metrics.
- Act as an escalation point for complex projects, customer concerns, and implementation challenges.
- Partner with Customer Success Managers to ensure a seamless transition from implementation to ongoing adoption and account management.
- Support strategic initiatives that improve implementation quality, accelerate time-to-value, and increase customer outcomes.
- Develop and refine implementation processes, standards, tools, and methodologies to improve scalability, consistency, and efficiency.
- Leverage AI-powered tools, automation, and emerging technologies to enhance implementation delivery, reduce administrative overhead, improve reporting, and optimize team productivity.
- Analyze key performance indicators including implementation timelines, customer satisfaction, adoption, utilization, and project quality to drive continuous improvement.
- Champion a culture of innovation by encouraging experimentation and adoption of new technologies that improve customer and team outcomes.
- Partner with Sales, Solution Engineering, and Customer Success teams to support project scoping, implementation planning, and customer onboarding.
- Collaborate with Product and Engineering teams to provide implementation feedback, client insights, and recommendations for product enhancements.
Required
- 5-7 years of experience in software implementation, professional services, project management, customer success, or related SaaS delivery roles.
- 2-4 years of people leadership or team management experience.
- Experience managing complex SaaS, CSR, grantmaking, employee engagement, or enterprise software implementations.
- Strong project management, organizational, and problem-solving skills.
- Excellent communication, presentation, and stakeholder management abilities.
- Experience utilizing AI, automation, or productivity technologies to increase operational efficiency, improve delivery processes, or enhance customer outcomes.
- Demonstrated ability to identify opportunities for innovation, process improvement, and operational transformation.
- Experience with CSRconnect®, Grants Connect®, corporate social responsibility programs, employee engagement platforms, grantmaking solutions, or similar technology platforms.
- Experience with Salesforce, Certinia (Financial Force), Microsoft 365, SharePoint, Smartsheet, Power BI, or similar business systems. Familiarity with generative AI tools.
- Fami…
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