Program Coordinator I ​/ Office Supervisor III - 191621

Are you a team player with excellent leadership skills, techniques, and the ability to work in a collaborative environment? Do you have the ability to manage multiple tasks concurrently? If so, we may have an opportunity for you! We are seeking an experienced Office Supervisor to join our team. The SCDMV helps maximize value through vendor relationships and ensures our internal and external business partners have the tools they need to succeed.

If you're ready to take your career to the next level and gain valuable experience,

This position is in the Drivers Services, CDL Help Desk Unit, at SCDMV Headquarters, Blythewood, SC.

• Supervises all functions of the assigned work unit and processes transactions as needed.
• Interprets Federal and State laws, along with DMV policies and procedures, for staff.
• Completes Employee Performance Management System (EPMS) reviews for all team members by the required deadlines.
• Resolves issues within the unit and facilitates solutions between units when conflicts arise.
• Provides expert guidance on technical and complex questions for DMV personnel.
• Oversees the recruitment, interviewing, selection, and training of new employees; evaluates performance; recommends promotions and disciplinary actions; manages leave requests; and ensures adequate staffing coverage.
• Proactively communicates significant improvements, issues, and concerns to the unit manager.
• Identifies and recommends service delivery enhancements through continuous communication and idea sharing.
• Engages with internal and external customers, addressing and resolving complaints escalated to the supervisor level.
• Encourages employee feedback for continuous improvement and responds to staff concerns.
• Ensures all required reports are accurately generated and maintained.
• Performs other related duties as required.

• A high school diploma and relevant program experience.

• Must complete a nationwide criminal background check to include finger printing.

• Ability to plan, organize, direct and review the work of subordinates.
• Ability to effectively communicate complex policies and procedures to customers and employees.
• Ability to write clear, concise instructions and reports.
• Responsible for supervising small work unit.
• May be required to work extended hours outside the normal scheduled work week.
• Must be able to lift 10-15 lbs. May require limited travel.

• A high school diploma and 4 years of relevant experience. An equivalent education and relevant experience may be accepted with prior approval.

At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

The South Carolina DMV offers a robust and competitive benefits program.

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household

The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education.

Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.