Community & Housing Coordinator: full-time, live-in position

JOB DESCRIPTION About International House

Truly a unique and inspirational organization, I-House is a non-profit organization committed to fostering intercultural respect and leadership skills to promotean equitable, peaceful world. Originally founded in 1930, I-Houseremainsa vibrant community, affiliated with the University of California, Berkeley. Housing over 600 UC Berkeley undergraduate, graduate, and postdoctoral students, I-House promotes lifelong friendships and learning throughout a vastly multicultural living and learning community, promoting greater understanding and acceptance.

Approaching its centennial anniversary, I-House is positioned in a crucial space to continue broadening perspectives in our increasingly global world.

I-House is also home to Team RIO (Robertson Resident Life and Intercultural Development Office, a center for programming and training to cultivate leadership, understanding, and cross-cultural collaboration.

At International House , we believe that the world is more peaceful when we embrace diversity. Weseek, value, and are committed to hiring talented and qualified individuals from diverse backgrounds. We celebrate all our differences and foster inclusion across, but not limited to, race, ethnicity, gender identity and expression, sexual orientation, age, religion, ability, parental status, and experience. We encourage people from all backgrounds and abilities to apply!

The Community & Housing Coordinator (CHC) is afull-time, live-in(on-site) professional staff member responsible fortheadministrativemanagement and oversight ofdaily operation of International

House’s residential community. Reporting to the Assistant Director of Resident Life & Housing Operations, the CHC serves as the department’s primary operational lead,ensuring the successful execution of residential services, housing operations, community support,shared spaces, housing processes,and student staff initiatives.

The CHC works closely with Resident Advisors (RAs) and other student staff positionswhilealso enforcing student conduct, providing 24/7 emergency crisis response, andassistingthe Assistant Director with the implementation of departmental priorities.

This position requires a highly visible presence within the residential community and serves as a key resource for residents whileparticipatingin the professional staff on-call rotation.

Student Staff Support&Operational Coordination

• Provide guidance, coaching, and mentorship  partnership with the Assistant Director, they will supervise the daily work of RAs and supporttheimplementation of RA responsibilities and community initiatives.
  
  As needed, this role may recommend discipline and/or termination of student workers.
• Assistthe Assistant DirectorwithRArecruitment,hiring,onboarding, and training.
• Support execution of RA meetings and staff development sessions.
• Monitor student staff performance and communicate observations.
• Assign operational schedules and ensure appropriate residential coverage.
• Support logistical planning and execution of departmental events and initiatives.

Front Desk Operations

• Hire andsuperviseup to 10
  
  Front Desk Assistants.
  
  Provide guidance, coaching, and mentorship. As needed, this role may recommend discipline and/or termination of student workers.
• Assign student staff schedules and daily front desk operations.
• Ensure consistent,high-quality customer service to residents and visitors of I-House.
• Oversee  distribution, package management, key management, visitor processes, and front desk communications.
• Maintain front desk procedures, documentation, and operational standards.
• Conduct routine operational reviews and recommend improvements.

Residential Community Support

• Maintain a visible and approachable presence throughout the residential community.
• Build positive relationships with residents and provide day-to-day support.
• Assist residents in navigating academic, personal, social, and community concerns.
• Support the logistical implementation of Resident Engagement programs and community initiatives within the residence.
• Monitor community trends and communicate emerging concerns to the Assistant Director.

Housing…