Assistant Resort Manager

At Pet Paradise, team members ensure that our furry friends get extra loving care and focused attention while playing and staying with us in a safe and entertaining environment. Dog boarding is just the start of what we do!

We are currently looking for an Assistant Manager to join our team at the Ballantyne resort in the Charlotte Area.

• Overseeing daily operations of the resort by maintaining standards of conduct, cleanliness, and safety.
• Managing resort labor, which may include but not be limited to creating and posting staff schedules, reviewing and approving timecards, and controlling labor hours to align with business needs.
• Communicating recruitment needs to operations management and HR, and interviewing, hiring and onboarding new resort employees.
• Supervising, training and coaching team members on company standards, policies and procedures, while also identifying high performers and developing them for growth within the company.
• Motivating and teaching resort staff to successfully deliver premier service to pet guests and parents in a safe, clean, fun atmosphere.
• Fostering open communication throughout the resort, including with regional and corporate teams regarding resort operations, and partnering with regional maintenance crew on any building issues.
• Supporting new and current team members with completion of required courses and other training.
• Documenting and delivering employee corrective actions and terminations when necessary.
• Maintaining appropriate inventory of supplies, performing walk‑throughs, managing lodging calendars, leading meetings and performing other recurring Manager on Duty obligations.
• Maintaining excellent customer service metrics such as Net Promoter Score (NPS) and reviews on Google and other social media sites.
• Speaking with customers if they have concerns, questions or complaints, maintaining a high level of professionalism, care and concern.
• Developing methods and procedures to increase sales, promote new business, retain current customer base, and attract new customers.
• Performing resort opening and/or closing duties and other tasks as assigned.
• Maintaining 5‑day workweeks (currently Monday–Sunday) onsite, with no more than 3 consecutive “off” days from week to week.
• Working onsite at least 3‑4 weekend days per month and on holidays.

• 1–2 years of experience in a supervisory or management role.
• High school diploma required (college degree preferred).
• Strong leadership, communication and collaboration skills, including the ability to manage, guide, train and motivate employees.
• Ability to resolve conflict, establish and build relationships, and successfully engage with customers.
• Detail‑oriented and focused on results, including a desire to ensure goals are met or exceeded.
• Ability to develop and train staff, utilizing skills of staff most appropriately.
• Prior leadership experience in retail, restaurant, hospitality operations or similar.
• Previous experience in animal care or related field is preferred.
• Basic skills with common computer software, including Microsoft Office Suite.
• Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs.
• Comfortable working in front of house and back of house roles within the resort.
• Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times.
• Valid driver’s license and working motor vehicle.

• Complimentary Pet Day Camp – Bring your dog with you to work!
• 30 days of complimentary pet boarding (non-holidays).
• On-demand pay with Daily Pay.
• Discounted veterinary care and grooming services (per location).
• Dog/cat adoption assistance.
• Fitness reimbursement.
• Paid time off.
• 401(k) with company…