Operations Manager – Restoration Services

Do you want variety in your job, where every day is different? Do you enjoy leading teams while still rolling up your sleeves to get things done? Are you looking for a career where you can make a difference in people’s lives and the community?

If you said yes to the above, then we may have a great opportunity for you at Rainbow Restoration as an Operations Manager!

This is not your typical management role. At Rainbow Restoration, you are helping families and businesses recover after water, mold, fire, and storm-related property losses while leading the day-to-day operations of a growing branch location.

This role serves as the operational leader for the assigned territory and oversees all aspects of restoration operations including water mitigation, mold remediation, fire & contents restoration, estimating, reconstruction coordination, customer service, scheduling, technician development, and operational performance.

This position is ideal for someone who thrives in fast-paced environments, enjoys leading teams, building operational processes, driving profitability, and maintaining exceptional customer experiences. Perks if you have experience in both Mitigation and Rebuild within the restoration industry.

The ideal candidate is self-driven, enthusiastic, organized, customer-focused, and motivated to make a quality difference within our territories while helping grow future leaders throughout the organization.

• Competitive Pay
• 401(k) with Company Match
• 50% of Medical Insurance Costs Covered by Employer
• Company-Paid IICRC Certifications & Continuing Education (including renewals)
• Take-Home Company Vehicle
• Leadership Development Opportunities
• Career Growth & Advancement Opportunities
• Supportive Team-Oriented Environment

The Operations Manager oversees all branch operations within the assigned territory while ensuring services are delivered safely, efficiently, profitably, and above industry standards.

This role is expected to create high levels of customer satisfaction, fulfill company contractual obligations through timely and profitable delivery of services, coordinate schedules and dispatch services, oversee team performance and operational workflows, maintain documentation and billing standards, and help train and develop future leaders within the Rainbow team.

The Operations Manager serves as the operational point person for mitigation, fire & contents, reconstruction coordination, customer communication, estimating, subcontractor management, technician development, and overall branch performance.

This is a leadership role that still requires a hands‑on operational mindset and field involvement when needed.

• Oversee day-to-day branch operations involving water mitigation, mold remediation, fire & contents restoration, reconstruction coordination, and emergency response services
• Establish and maintain service schedules to ensure all services are delivered efficiently while meeting customer demand and profit margin expectations
• Supervise technicians, field supervisors, project managers, coordinators, and operational staff including training, coaching, development, and performance management in conjunction with leadership teams
• Perform inspections and manage scope of work on job sites before, during, and after work is completed
• Execute timely, accurate, and profitable estimates
• Write, review, and audit estimates to ensure accuracy, profitability, and operational quality
• Oversee all job files to ensure proper documentation, insurance approvals, customer authorizations, billing accuracy, and operational notes are maintained
• Promptly respond to all communications related to customer requests, business demand, escalated situations, and job status…