Operations Manager

Corley Plumbing, Air & Electric has been a Greenville leader for years, trusted by thousands of homeowners for reliable solutions and excellent service. With a reputation for craftsmanship and customer care, Corley PAE is a name built on trust. As part of TurnPoint Services, Corley offers employees strong training programs, career pathways, and opportunities for advancement. We value people who take pride in their work and invest in long‑term growth.

Join Corley PAE — where South Carolina service builds lifelong careers.

Operations Manager )

Role Overview

• The Operations Manger manages all Operations Divisions, and is responsible for P&L as well as actual results versus budgeted forecast for all Operations Departments on a monthly, quarterly and annual basis. The Operations Manager reviews existing processes and recommends improvements and provides technical support for Crews, Technicians, Apprentices. This role is responsible for hiring, training, mentoring and coaching Crews, Technicians, Apprentices.
  
  Perform annual evaluation of all staff. Participate in Daily Management Essentials (DME) meeting with management. The purpose of the Operation Manager is to provide single point of contact for Operations for technical support, training, coaching and mentoring. To provide a single point of contact for Executive Management. To recommend process improvements, set and meet/exceed position goals with management, to be self motivated and have a positive impact on customer satisfaction.

• High School diploma or equivalent Ten years’ experience in HVAC installation/service in a coordinating or management role.
  
  - Experience with residential permit processing
  -Excellent written and verbal communication skills

• Maintain and promote a safe working environment for all staff.
• Oversee the scheduling of crews, technicians, apprentices, dispatchers, supervisors and managers to ensure enough staffing to meets the needs of our clients and the business.
• Oversee the processing of time sheets, service tickets, job tickets and any attached support documentation.
• Provide final authorization of all timesheets for Operations field and administrative staff.
• Provide the final authorization of all credit, check and refund request for clients.
• Review all on‑site Quality Control and Customer Satisfaction reports.
• Identify field technical training needs and coordinate the support programs necessary to address the need.
• Train, coach and mentor all Install and Service staff on technical, administrative and sales functions.
• Interview and Hire Crew Leads, Service Technicians and Apprentices as needed. Address any staff performance issues in a timely manner.
• Provide annual budget forecast for all Operations Departments to the Regional Operations Manager& manager within monthly and annual forecast.
• Coordinate training and coaching with Sales & Supervisors
• Provide regular, timely and accurate status reports to Executive Management as required.
• Provide support to the Service Manager, Field Supervisors and Comfort Advisors on client issues to ensure that they are resolved in a timely manner.
• Interact and communicate with other departments, department managers and company executives to ensure that departmental and company processes, procedures and goals are being maintained.

• Comprehensive Benefits: Medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO; company‑paid holidays; life and disability insurance; accident, critical illness, and hospital indemnity coverage; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family.
• Real…