Residential Director

Full Time Awendaw, SC, US

Salary Range: $90,000.00 To $ Annually

Windwood Farm Home for Children
Location: Windwood Campus, Awendaw, SC
Job Type: Full-Time
Classification: Exempt
Reports To: Chief Executive Officer

The Residential Director leads Windwood Farm’s residential treatment programs, including the Psychiatric Residential Treatment Facility (PRTF) and Qualified Residential Treatment Program (QRTP), and directly supervises the PRTF and QRTP Program Managers. As a member of the Senior Leadership Team, this role sets the vision and day-to-day operating standard for a trauma-informed, safety-first milieu and partners with Clinical and Nursing leadership so that residential, clinical, and medical care function as one integrated program.

How We Work:
The Residential Director makes safety, respect, and community visible on every shift by being present on campus during high-acuity moments, coaching leaders and staff directly, and holding both programs to one standard of care.

• In collaboration with the CEO, set the vision, annual goals, and operating standards for residential services across the PRTF and QRTP in alignment with Windwood’s strategic plan.
• Lead the development and revision of residential policies to ensure compliance with licensing, COA, and best-practice standards.
• Directly supervise, coach, and develop the PRTF and QRTP Program Managers and Shift Leads.
• Build a strong leadership bench at the house and shift levels through regular coaching and accountability.
• Ensure the PRTF and QRTP operate under one consistent program model, including daily structure, behavioral support approaches, house culture, and documentation standards.
• Partner with the Clinical Director, Nursing leadership, and Director of Operations to ensure treatment planning, milieu programming, and medical care function as one coordinated system.
• Serve as the senior leader for residential safety and ensure compliance with all licensing, Medicaid, DSS/OHAN, and DPH requirements.
• Lead critical incident response efforts, including after-hours support and leadership on-call responsibilities.
• Chair or co-lead quality assurance and incident review processes.
• Lead residential readiness efforts for licensing surveys, Medicaid audits, and COA accreditation reviews.
• Manage the residential services budget in partnership with executive leadership.
• Monitor staffing ratios, overtime, and program expenditures.
• Track and report key performance indicators, including turnover, vacancies, incidents, treatment plan compliance, and bed utilization.
• Embed trauma-informed care into daily operations and represent the residential program to licensing bodies, funders, and community partners.
• Perform other duties as assigned.

• Bachelor’s degree in Social Work, Psychology, Counseling, Human Services, or a related field.

• Master’s degree in Social Work, Counseling, or a related field.

• Minimum of five (5) years of experience in residential or group care, including child welfare, juvenile justice, behavioral health, or a related congregate care setting.
• Minimum of three (3) years in a supervisory or multi-site leadership role.
• Demonstrated success leading 24/7 milieu operations, including staffing, scheduling, and crisis response for high-acuity populations.

• Direct experience in a PRTF, QRTP, or other licensed residential treatment setting.
• Familiarity with COA or a comparable accreditation framework.

• Valid driver’s license.

• Clinical licensure (LMSW, LPC, LCSW, or equivalent) or actively working toward licensure.
• Formal training or certification in a…