Customer Service Representative II

Gregg Animal Hospital in Columbia, SC is looking to add experienced talent to its growing team! Our hospital specializes in compassionate, progressive small animal veterinary medicine providing high quality patient care and top-notch service to the community of animal lovers! We pride ourselves on being a fun, collaborative, and supportive environment where you can flourish and grow in your veterinary career.

Columbia, SC has an abundance of activities to enjoy on your day off. Whether you enjoy heading to the beach for the day, hitting the nature trails, or getting your kayak in the water – there is something for everyone to enjoy! The Carolinas are the best!

• A team that operates and feels like a family. We pride ourselves on a welcoming environment where team members feel safe to learn and seek guidance from each other.
• Quality Medicine. Our team of Doctors and Technicians utilize state of the art equipment to perform advanced techniques providing excellent care and treatment services.
• Work-Life Balance is a top priority.
• We like to have fun – our days may be busy, but we like to laugh, joke, and have fun while we get the job done!
• Prior veterinary experience preferred
• Outstanding client service and exceptional patient care
• Ability to work efficiently in a fast‑paced environment
• Team player who is willing to take initiative to jump in and help the team
• Excellent written and verbal communication skills

Ideal candidate would have previous veterinarian experience. Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles billing and payments. Answers phone calls, which may involve answering moderately complex questions, initial triage of patient needs including emergent cases, and scheduling appointments. Handles incoming and outgoing e‑mail and texts. Monitors reception area to ensure cleanliness.

Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff. Minimum of 3 years related experience required.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all.

At NVA, we’re committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

• We’ll always reach out via verified Linked In profiles or emails ending in
• All job opportunities and applications are hosted on our official careers site:
• There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at  Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado’s Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.