Quality Manager - Injection Molding Manufacturer

Job Summary

The Quality Manager is responsible for ensuring that products and services meet all necessary quality standards and customer expectations. This role involves managing quality assurance processes, implementing continuous improvement initiatives, and leading a team of quality professionals. The Quality Manager will work closely with various departments, such as production, engineering, and supply chain, to promote a culture of quality throughout the organization.

• Develop, implement, and maintain the Quality Management System (QMS) in compliance with ISO (IATF) standards or other relevant regulatory requirements.
• Ensure proper documentation, control, and regular updates of all quality processes and procedures.
• Lead audits (internal and external) and ensure compliance with relevant certifications.

• Define and implement quality control processes, inspections, and testing procedures to ensure product quality at every stage of production.
• Develop key performance indicators (KPIs) to monitor and report on quality metrics, such as defect rates, non-conformance reports (NCRs), and corrective/preventive actions.
• Review and analyze quality-related data to identify areas for improvement, then implement corrective and preventive actions (CAPA).

• Lead continuous improvement initiatives (such as Lean, Six Sigma) to reduce waste, enhance product quality, and improve operational efficiency.
• Work closely with production teams to identify root causes of quality issues and drive process improvements.
• Implement cost-effective solutions without compromising product quality.

• Lead, coach, and develop a team of quality professionals, providing training and mentorship to improve their skills and performance.
• Foster a culture of continuous improvement, collaboration, and quality ownership across the organization.
• Ensure that all team members are adequately trained on quality control techniques and safety standards.

• Serve as the point of contact for customer quality-related concerns or complaints.
• Conduct thorough investigations into customer issues, implement corrective actions, and ensure timely resolution.
• Work with the sales and customer service teams to communicate product quality improvements and enhance customer satisfaction.

• Stay updated on regulatory changes and ensure the company adheres to all relevant industry standards and legal requirements.
• Conduct risk assessments related to product quality and ensure that risk mitigation plans are in place.
• Maintain a safe work environment by enforcing health and safety standards.

• Bachelor’s degree in Quality Management, Engineering, or a related field.
• 10 years of experience in quality assurance/management within a manufacturing or production environment.
• Strong knowledge of quality systems, methodologies (e.g., ISO 9001, IATF, Lean, Six Sigma), and relevant tools (e.g., SPC, FMEA, Root Cause Analysis).
• Experience with IATF 16949 quality management system requirements and audits (for automotive sector or relevant industries).
• Excellent leadership, communication, and problem-solving skills.
• Proficiency in quality management software and data analysis tools.
• Ability to work cross-functionally and influence without authority.

• Certified Quality Manager (CQM), Certified Six Sigma Black Belt (CSSBB), or equivalent certification.
• Experience with specific industry standards (e.g., ISO 13485, AS9100, IATF 16949, etc.) depending on the industry.