Quality Liaison B-Crew

Customer Liaison

The Customer Liaison will be the link between MSSC and the customer's production facility; preventing or resolving quality issues before, or as they arise.

• Serves as a liaison to manufacturing for quality and product related questions. Research customer requirements in order to make well-informed decisions.
• Completes the weekly quality report with accurate information on appropriate tabs.
• Supports continuous improvement efforts. Engages in analysis activities and continuous improvement projects as requested.
• Demonstrates integrity and strong time management.
• Resolve quality, production, and logistic issues between MSSC and the customer.
• Supports Quality Engineering team by assisting with containment of product at customer and provide information for Quality Alerts.
• Ensure a safe working environment by observing safe work practices and by following all safety policies and procedures.
• Reports issues and works with the customer to address and/or recommend resolution of issues.
• Prepares appropriate paperwork and reports, as required, and presents and discusses with customer.
• Effectively maintains Containment Processes (work instructions, charting, reporting, etc.).
• Will also be required to conduct quality functions at MSSC when needed.
• Communicate effectively with both customer and MSSC, materials and quality departments
• Assist MSSC customer in problem resolution
• Ability to identify problems
• Report issues to both customer and MSSC.
• Needs to be self-motivated and have the ability to maintain duties in fast paced environment
• Summarizes and updates quality status information in order to clearly share with MSSC Quality Team.
• All other duties as assigned

• Ensure all safety and non-safety plant rules and regulations are followed.
• Ensure adherence to established housekeeping standards.
• Respond immediately to items brought to his/her attention with respect to hazards, non-compliance issues.
• Adheres to Magna's health and safety, environmental, operating procedures, policies and forms.

• Be respectful and courteous to my co-workers, supervisors, and managers, and customer.

• Attends weekly meetings to discuss safety, production, and quality related performance and goals.
• Maintain proper records and backup documentation.
• Communicate to all levels of the organization.
• Attend all monthly employee meetings.
• Attend all scheduled training sessions, and complete related course materials.
• Provide feedback to employees (both positive and negative) on an ongoing basis.

• Participate in internal audits.
• Participates in continuous improvement and cost reduction efforts for the department.
• Liaise with other departments to identify, analyze and resolve problems.
• Introduce or recommend changes to work methods, aligned with Mafact and MPS methodology.

• High School Diploma or equivalent.
• Bachelor Degree preferred; or equivalent combination of education and related work experience.
• 3 – 5 years of experience in the automotive industry with extensive customer interaction.
• Demonstrated strong written and verbal communication skills in order to effectively communicate with internal and external contacts.
• Demonstrated ability to represent the Company in a professional manner when performing all job duties.
• Must have excellent interpersonal skills to exercise influence at various levels and functions.
• Must be able to operate standard measurement tools (i.e. micrometers, filler gauges) and basic electrical equipment (test box).
• Basic computer background with ability to capture information using Excel / Word / PowerPoint and use email programs.
• Must be familiar with Customer Specific Requirements.
• Must be knowledgeable with IATF
  16949 and various other Quality related systems.
• Must possess excellent communication, negotiation and problem-solving skills.

• Seat building experience preferable.

• Organization and communication skills to effectively work with internal personnel, customers and suppliers.
• Teamwork to assist with customer concern items

The above statement reflects the general details considered necessary to…