Retail Solutions Specialist Columbia SC

Position Summary

Principal Functions & Responsibilities:
Work in a retail store environment, such as gas stations, c‑stores, grocery stores, liquor stores, drug stores, mass merchandise, and dollar stores.

• Responsible for organizing and training store managers and clerks on lottery equipment.
• Act as a liaison between Retail Solutions, lottery, retail and internal customers.
• Assist with SCiQ project rollout preparation (i.e., conduct store pre‑sites, pre‑site documentation, system staging).
• Complete online surveys with photos and details gathered from store visits.
• Conduct and review pre‑implementation documentation to ensure accuracy during installs.
• Conduct full‑scope innovation/systems demonstrations.
• Conduct Train‑the‑Trainer and product information presentations with internal and external customers.
• Monitor and evaluate training program’s effectiveness and provide recommendations for modifications.
• Maintain consistent working knowledge of all SG systems functionalities and enhancements while also being responsible for presenting any potential system opportunities with recommended solutions.
• Serve as high‑tier support to field questions and investigate concerns raised by lottery and retail partners.
• Work with internal teams to ensure the product technology functions as designed.
• Work with other departments in support of site sales and support goals.
• Ability to adapt to a fast‑paced environment.
• Ability to be accountable and responsible to use, maintain, and secure all assigned tools, test equipment, terminals, subassemblies, parts and supplies.
• Ability to communicate problems with management.
• Ability to identify, troubleshoot, and repair any lottery equipment problems in accordance with the Field Service Protocol.
• Other functions and responsibilities as assigned.

• 1‑3 years of experience in retail and/or sales.
• 1‑3 years of lottery experience.
• Demonstrated ability to multi‑task while ensuring accuracy and considering the end‑user.
• Ability to translate information and present that information to others.
• Knowledge of Microsoft Word, Excel, Outlook and web browsers.
• A can‑do attitude combined with strong curiosity and a passion for learning.
• Good communication skills; bilingual a plus.
• Strong organizational skills.

• Must have a valid driver’s license in good standing.
• Ability to travel by air, vehicle or other forms of transportation.
• Must be able to sit, stand, sit more than 80% of the time.
• Ability to travel to customer locations 80% of the time.
• Ability to lift 30 lbs.
• Ability to compile and analyze statistical information.
• Ability to quickly learn and understand new technologies.

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please refer to the EEOC Poster.