Store Director - STORE J.Crew Factory

Job Summary

As the Store Director, you are accountable for every aspect of your retail store performance. You ensure the store drives profitable business while fostering genuine customer connections that build loyalty and efficient operations. You will hire, train, and develop the team to reach their highest potential and create an inclusive work environment.

• Lead your team and drive your business with a meaningful connection to every brand element while maximizing profitability.
• Create exceptional customer experiences through personalized service standards, proactive engagement, and swift resolution of concerns while leading the team to execute service excellence.
• Manage store operations, systems, and technology while ensuring accountability.
• Recruit, train, and develop the best talent to build a diverse team that reflects the communities we serve.
• Partner with the District Manager and management team to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best‑in‑class customer service.
• Provide feedback to the District Manager and relevant business partners to influence a curated product assortment and visual merchandising in store.

• Have 5+ years of full‑time retail management experience; current Store Director experience is a plus.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem‑solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product and lift, carry and move at least 40 pounds (18 kilos).

• Competitive base pay and bonus programs.
• Up to 60% discount on branded products from J.Crew, J.Crew Factory, and Madewell.
• Competitive Paid Time Off (PTO) plan, including paid holidays.
• 401(k) plan with company matching donations.
• Medical, dental, prescription, vision, and life insurance.
• Entertainment, travel, fitness, and mobile technology discounts.

Salary Range: $67,000.00 ‑ $84,000.00.

JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law. We maintain a safe workplace free from discrimination, harassment, and intimidation. Any behavior that violates this policy will result in disciplinary action up to and including termination.