Strategic Accounts Professional - Facility Solutions

Job Purpose

Our Strategic Accounts Professional will be responsible for developing and executing the sales strategy for selling Veritiv products and services within a designated geography or industry. Duties include new business development, maintaining customer relationships, providing customer specific solutions and meeting established sales targets. This position requires a competitive and motivated spirit with the drive to solve problems.

• Manage and grow relationships to drive expansion in accordance with the account strategy as defined by the Strategic / Key Account Manager.
• Proactively identify new opportunities and support the strategy creation process in collaboration with the Strategic / Key Account Manager.
• Ensure the effective implementation of new sites, products and value-added services.
• Understand and apply knowledge of Packaging/Facility Solutions industry trends to support sales growth, in alignment with strategy.
• Understand supplier landscape and innovations to guide customer-specific solutions.
• Develop and deliver custom presentations and business reviews on Veritiv solutions that could impact customer growth opportunities.
• Frequent use of Customer Relationship Manager (CRM) to schedule follow-up actions and record relevant information to build upon customer interactions.
• Create a professional network and represent the organization at business sector events to enhance the company brand.
• Act as an escalation point of contact for customer inquiries and complaints and proactively strive for resolutions in a timely manner.
• Actively leverage sales technology and tools to meet strategic account planning objectives and maximize customer and segment growth potential.
• Participate in training and development programs to enhance sales competencies and further expand ability to effectively generate profitable customer and segment growth.
• May be requested to perform other duties as assigned.

• Experience and knowledge in Facility Solutions is strongly preferred.
• Ability to manage multiple projects, work under pressure and adapt to sudden changes in the work environment.
• Excellent verbal, written, people and diplomacy skills required.
• Ability to effectively present information to internal and external partners.
• Ability to persuade, negotiate and sell.
• Strong problem solving skills with an ability to collaborate with team members on best practices.
• 25% travel required may be requested to perform other duties as assigned.
• Territory sales or account management experience preferred.
• Experience with  or other CRM is preferred.
• Demonstrate understanding of managing a customized sales cycle to provide solutions to clients.

• 10-15 years of related job experience.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Ability to work quickly and efficiently.
• Basic experience of simple office/operational systems.
• Excellent verbal, written, people, and diplomacy skills are required.
• Experience of interpreting strategy and policy in order to set and deliver objectives.
• Experience of planning, managing and organizing resources within short/medium timescales within the overall policy framework.
• Experience with  or other CRM is preferred.
• Strong customer service skills (friendly, courteous and helpful).
• Strong planning and organization skills are required.

• Bachelor's Degree Preferred

• A significant portion of the job responsibilities will require computer work that involves the continuous use of the fingers, hands, wrists, and sitting for long periods of time.
• The position also requires frequent lifting and/or moving up to 10 pounds.
• The position requires work in an office as well as travel to customers, suppliers, group meetings, etc.

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.

Veritiv is an Equal Opportunity/Affirmative Action employer.

EEO Policy US | EEO Policy Mexico

This description does not attempt to define the job's essential functions as defined by applicable disabilities law.