Government Services Account Manager - Columbia, SC

Job Summary

Premium Services Manager for Colonial Life Arena (CLA), reports to the Senior Assistant General Manager for CLA. Position ensures the overall satisfaction of suite holders as well as actively selling group tickets for all family shows and events. Works to promote the use of executive and entertainment suites in the arena, maintain customer accounts, and manage sales efforts to increase arena revenue in the areas of group and premium sales.

• Requires a bachelor’s degree in a job‑related field and 2 or more years of job‑related experience, which may be substituted by an equivalent combination of certification, training, education, and/or experience.

Preferred qualifications include knowledge of sales and superior customer service skills; proficiency with MS Office applications, spreadsheets, database, presentation, graphic design, and PowerPoint; excellent verbal and written communication skills; organizational and negotiation skills; ability to multi‑task under time limits; attention to precise details and accuracy of specified standards; and ability to handle a high volume of contracts, work nights, weekends, and holidays as required.

• Process all group and premium ticket orders via the ticketing system; complete administrative tasks and ensure reports are timely and accurate. (20% of time)
• Assist in managing and supervising intern training program to improve overall experience of interns at CLA. (5% of time)
• Maximize premium revenue for each event via dynamic pricing, packaging, incentives, and other creative processes; prospect manage and maintain group and premium sales accounts for premium events. (25% of time)
• Serve as the main contact for suite holders and group leaders during events; communicate event details; coordinate suite rentals/grids; monitor suite appearance and upkeep. (40% of time)
• Manage all group sales efforts for each arena event; coordinate with marketing to maximize reach to local groups via the email database and externally; collaborate with community partners, especially those partnered with the Athletic department, to increase super group sales. (10% of time)

Employees in Safety‑Sensitive or Security‑Sensitive positions will be subject to pre‑employment and post‑employment drug testing in accordance with university policy HR Drug and Alcohol Testing.