Sales Support Specialist SC

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Full Time Sales Hardeeville, SC, US

The Sales Support Specialist plays a crucial role in supporting the sales team by managing the CRM system, handling customer quotes and purchase orders, responding to customer inquiries, and coordinating with various internal departments.

• Maintain and update project pipeline, quotes, and awarded projects
• Manage contacts, utilities, and agent information
• Build and maintain the overall CRM structure, including databases and automations
• Create and maintain reporting dashboards for management use, including quotes and bookings

• Follow ISO procedures to issue formal quotes in response to customer RFP/RFQ
• Ensure completeness and accuracy of RFQs
• Confirm receipt with customers
• Coordinate with production, sales, and finance to verify requirements can be met (e.g., lead time, pricing, product availability)
• Complete vendor registration as needed
• Coordinate with customers, agents, and sales team throughout the quoting process

• Follow ISO procedures to receive and submit purchase orders
• Ensure accuracy of Pos (price, volume, daily date, etc.)
• Issue PO Acknowledgement

• Provide technical specifications, wir files, engineering data, and FAQs upon request
• Offer budgetary bids, pricing information, and lead times
• Provide production and shipping updates
• Respond to website inquiries and/or forward to appropriate parties

• Coordinate with Finance on invoicing and order details
• Provide weekly updates and coordinate with production and fulfillment teams
• Work with quality assurance to enter new conductors into the ERP for new orders

• Provide comprehensive sales support by fostering proactive communication, equipping agents with effective marketing tools, conducting outreach and research, and embracing a "How can I help?" mindset.
• Enhanced sales support to agents through proactive engagement, and strategic marketing tools to increase PO volume.
• Distribute new marketing assets to all team members, sales agents, and to existing customers, and to potential customers as requested.

• Proficiency in CRM and ERP systems
• Strong attention to detail and accuracy
• Excellent written and verbal communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving and analytical skills
• Proficiency in Microsoft Office Suite, especially Excel
• Ability to work independently and as part of a team
• Knowledge of or willingness to learn about the electrical conductor industry
• Customer service-oriented with a professional demeanor
• Product and Business Knowledge: maintain a strong understanding of company products, services, processes, and customer requirements; proficient with CRM systems, sales tools, and Microsoft Office applications.
• Analytical and Problem-Solving
  
  Skills:
  
  identify issues, evaluate information, and recommend practical solutions.
• Attention to Detail: accurate processing of orders, maintaining records, preparing reports, and managing documentation.
• Communication
  
  Skills:
  
  collaborate with customers, sales, internal departments, and management, providing timely updates and resolving inquiries.
• Teamwork and
  
  Collaboration:
  
  work closely with cross-functional teams including Sales, Customer Service, Operations, Finance, and Marketing.
• Adaptability and Learning Agility: flexible and responsive to changing priorities and processes.
• Time Management and Organization: prioritize tasks, manage deadlines, and keep records organized.
• Professionalism and Integrity: maintain confidentiality, follow company policies, and act ethically.
• Continuous Improvement: seek opportunities to improve processes and stay updated on industry best practices.
• Initiative and Leadership Potential: take ownership, support team objectives, and generate improvement ideas.

• Associate or bachelor’s degree in business administration, Sales, Marketing, Communications, or a related field is…