Account Manager M​/F

Overview

Account Manager M/F at HAHN Automation Group in Columbia, SC, US. This position is full time and involves managing customer relationships and driving service and equipment sales. This description outlines the responsibilities and requirements for the role.

• Manage assigned existing customers within an industry vertical.
• Expand existing customer relationships and identify cross- and upselling potential.
• Manage the complete sales process from needs analysis to contract closure.
• Collaborate with Project Management, Engineering, and Service teams to ensure customer success, identify opportunities to grow service sales (retrofits, relocations, consulting services, and aftermarket solutions).
• Develop offers for customers with the goal to receive purchase orders, focusing on price setting and negotiation while considering legal and commercial factors.
• Coordinate with Applications Engineer and negotiate change orders with Project Managers.
• Maintain an understanding of customer manufacturing strategies, automation maturity, and competitive landscape.
• Act as the voice of the customer internally, escalating risks and opportunities early.
• Build and execute multi-year account plans aligned with customer roadmaps and HAHN capabilities.
• Drive qualified funnel creation within the existing account base and take ownership of leads from respective accounts.
• Clarify needs, coordinate technically, and create quotes; ensure fast response times and professional initial contact.
• Depending on seniority, handle responsibilities for defined strategic target customers and development of account strategies.
• Proactively develop the market and build relationships; coordinate internal resources (Pre-Sales, Technical, Management).
• Maintain and develop the account and opportunity pipeline in CRM; create revenue forecasts and sales reports.
• Contribute to market and competitive analyses within the region and drive leads and opportunities through the L2Q process and quotation desk.
• Travel as required, including potential domestic and international travel.

• Education: Bachelor’s degree with emphasis in Engineering, Business, Marketing, or a related field, or an equivalent combination of education and experience.
• Experience: 3+ years in account management, technical sales, business development, or customer relationship management, preferably in automation, industrial equipment, capital equipment, or manufacturing.
• Additional skills: Proven ability to grow existing customer accounts by identifying cross-selling, upselling, and service opportunities while meeting sales targets and maintaining integrity and urgency.
• Strong understanding of customer technical challenges and complex technical sales processes, including needs analysis, solution development, proposal creation, pricing, contract negotiation, and closing.
• Ability to build and maintain trusted relationships with customers, executives, technical stakeholders, and internal teams.
• Strong business acumen to understand customer manufacturing processes, automation strategies, and capital investment plans.
• Excellent written and verbal communication, presentation, negotiation, and interpersonal skills.
• Strong organizational and project management skills with the ability to manage multiple opportunities simultaneously.
• Proficiency with CRM systems, Microsoft Office, and sales forecasting tools; commitment to accurate data management.
• Self-motivated, customer-focused professional with analytical and problem-solving skills; willing to travel as needed.
• Flexibility to work additional hours to meet project requirements, including potential overtime/weekend hours.

• Medical Insurance
• Dental Insurance
• Vision Insurance
• HSA/FSA Options
• Accident Insurance
• Critical Illness Insurance
• Short-term and Long-term Insurance, and Life Insurance
• 401K
• Vacation/Sick/Holiday time

Job location:

USA, Columbia, SC. Travel may be required, including overnight stays.