Service Advisor

Colony Tire Corporation located in Walterboro, SC, is currently seeking a full-time Service Advisor to join our team! Full benefit package offered including Medical, Dental, Vision, 401(k) + company match, Employee Stock Ownership Plan (ESOP), paid holidays, vacation time, company paid life insurance, and short-term disability.

• Full benefit package offered including Medical, Dental, Vision, 401(k) + company match, Employee Stock Ownership Plan (ESOP), paid holidays, vacation time, company paid life insurance, and short-term disability.

Summary
The Service Advisor is responsible for delivering exceptional customer service while driving sales growth and profitability. This role engages prospective and existing customers to sell retail, commercial, industrial, agricultural, intermodal, OTR/earthmover, and retread tires, along with road hazard programs and recommended services. The position supports daily store operations by accurately assessing customer needs, preparing quotes and estimates, and coordinating delivery and installation, while upholding Colony Tire Corporation’s standards of professionalism, integrity, and service excellence.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities ; include but not limited to:

• Greet, assist, and direct customers in a professional and courteous manner.
• Provide excellent customer service by demonstrating products and explaining features, benefits, and available services.
• Recommend appropriate products and services based on customer needs, applications, and budget considerations.
• Answer customer questions regarding pricing, availability, warranties, delivery timelines, product usage, and credit terms.
• Prepare accurate quotes, estimates, and bids tailored to specific customer requirements.
• Solicit new customer accounts and actively manage existing and unsold accounts.
• Coordinate and direct delivery and installation of products and equipment.
• Support store sales objectives and contribute to overall profitability.
• Communicate effectively with the Service Manager, Store Manager, and other team members regarding customer needs and order status.
• Perform other related duties as assigned to support store operations and sales goals.

Qualifications

• High school diploma or equivalent required; prior tire or related sales experience preferred.
• Strong customer service, sales, and communication skills.
• Primarily indoor work environment with periodic exposure to outdoor weather conditions.
• Requires standing for extended periods.
• Must be able to regularly lift up to 50 pounds and frequently lift or move items exceeding 100 pounds, with or without reasonable accommodation.

Work Styles

• Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
• Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Independence - Job requires guiding oneself with little or no supervision and depending on oneself to get things done.
• Integrity - Job requires treating people with respect, keeping commitments, working ethically and upholding organizational values.
• Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
• Multi-task :
  Ability to manage multiple tasks, prioritize work, and meet deadlines.

Equal Opportunity Employer

Colony Tire…