Protective Services Officer Unarmed - Security and Safety - Berkeley Hospital

Protective Services Officer

The Protective Services Officer provides internal and external safety/security functions to support the general safety of BSMH facilities to include participation in investigations and detentions when warranted. Protective Services officers are assigned to an area and respond to radio and/or telephone calls for routine and/or emergency assistance.

Essential Job Functions

• Protects patients, visitors and employees by providing escorts, patrolling grounds, and mitigating environment of care safety hazards.
• Deters criminal activity through routine patrols of all hospital property to include all parking lots and decks.
• Enforces policies e.g. parking regulations, visitation policies, drug enforcement, and tobacco free/smoking policy.
• Monitors hospital activity on closed circuit television to be alerted to any escalating situations that may require protective services involvement.
• Intervenes in patient, visitor and/or staff confrontations as appropriate.
• Documents all duties performed to include completion of daily activity logs and incident reports.
• Demonstrates understanding of emergency procedures, alarm response, evacuation and internal and external disaster plans.
• Responds to emergency situations and hospital alarms as designated.
• Completes mandatory education and training in order to maintain organization and department specific competencies and requirements. Maintains applicable certification/licensure.
• Remain on assigned post and complete all post specific duties. Ensures that post and patrol vehicles remain clean, neat and free of all non-work-related material.
• Follows organizational policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of , and safety.
• Maintains and presents self in professional manner at all times when on duty.
• Maintain proficiency and standards with all issued equipment.

Licensing/Certification

• Valid driver's license (required)
• BLS Basic Life Support – American Heart Association (required within 6 months of hire)

Education

• High school diploma or GED (required)
• Vocational/Technical Degree (preferred)

Work Experience

• 1-2 years of security, law enforcement, or miliary experience (preferred)

Training

• Non-Violent Crisis Intervention Training (Required within 6 months of hire)

Skills

• Basic skills using Microsoft Word
• Demonstrate proficiency in the use, maintenance, and safety protocols for defensive tools and restraint equipment (e.g., batons, handcuffs, body-worn cameras, soft restraints), in alignment with healthcare regulations and organizational policies.
• Maintain strong technical skills in radio communication, report writing, surveillance systems, and access control software, with the ability to accurately document incidents and coordinate effectively with clinical teams and law enforcement.
• Effective Communication, Active Listening, Empathy, Conflict Resolution