Communication Systems Technician III

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Communication Systems Technician III – Full Time, Sumter, SC, USA.

• Installing, programming, and maintaining complex communication equipment (Two‑Way Radios, Land Mobile Radios, P25 Trunking Systems, MOTOTRBO, etc.) to get customers up and running.
• Fixing the system if things go wrong and bringing communications back online to public safety, hospitals, and other mission‑critical customers.
• Designing and upgrading customer systems to the latest technologies and solutions.
• Supporting and executing customer Functional Acceptance Test Plans (FATP), performing and documenting results of site surveys and assessments per defined customer requirements.
• Focusing on system optimization and complex troubleshooting, and mentoring/training the team on new technologies and equipment.
• Partnering with customers and sales teams to prepare quotes, bids, and schedules for completing installation/repair tasks.
• Assisting and collaborating well with team, Service Manager, and customer.
• Demonstrating a willingness to learn and be mentored on a new technology in communications and equipment.
• Completing assigned tickets properly and on time.
• Making minor modifications to electronic circuitry per customer request and/or deploying factory software/firmware updates.
• Building and maintaining positive customer relationships and driving service business growth and profitability as a main customer interface.
• Leading continuous improvement efforts and effectively managing change.
• Serving in an on‑call rotation and providing 24/7 technical support.

• Minimum 5 years, an average of 10+ years of technical service and installation experience.
• Proven track record of successfully executing and overseeing all phases of technical installation, service, maintenance, and programming.
• Expert ability to diagnose, troubleshoot, repair, and maintain the operation of complex radio systems/communications centers and other wireless systems/equipment.
• Expert understanding of radio theory and propagation characteristics.
• Thorough knowledge of infrastructure components including repeaters, mobiles, portables, and miscellaneous signaling equipment.
• Team‑focused with a passion to meet customer needs.
• Possess strong communication skills for end users and third parties.

The physical environment requires the employee to work inside and outside in heat/cold, wet/humid, and dry/arid conditions.

During the duties, the employee frequently stands, walks, sits; uses hands to finger, handle, or feel objects, tools, or controls; reaches with hands and arms; climbs stairs; talks or hears; utilizes personal protective equipment; lifts from the floor up to 50 pounds; occasionally ascends or descends a ladder; operates a motor vehicle; and frequently positions self to maintain computers or equipment.

On‑call for critical systems maintenance may be required. First‑shift hours Monday – Friday, with occasional 2nd or 3rd shift and weekends depending on project schedules.

Travel as necessary to support company and customer needs.

No Direct Reports.

Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.

Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an affirmative action employer. We are committed to creating an inclusive environment that celebrates diversity. We welcome veterans.

The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.