Merchandiser Service Tech I

Job Requisition JR24338

This role accelerates business value by ensuring Reddy Ice’s merchandisers are well-maintained and functioning properly. It demonstrates our “True North” attributes: voice of the customer, respect for the individual, no nonsense communication and utilization of facts, servant leadership, and a continuous improvement mindset in every facet of leadership and daily interaction. The incumbent leads, collaborates, and demonstrates the lean principles and utilizes lean methodologies and tools to facilitate continuous process improvements and value creation for our customers, employees and shareholders.

The position actively utilizes lean tools (VSM, Kaizen, A3, etc.) to inform and assess business opportunities to drive continuous improvement and leads and participates in Kaizen and value stream mapping activities.

• Conduct repairs and service calls on ice merchandisers.
• Complete installations, replacements, and removals of ice merchandisers at customer locations.
• Perform preventive maintenance and cleaning of ice merchandisers.
• Work at customer locations, Reddy Ice plants & DCs, and within refurbishment centers.
• Regularly attend company‑sponsored technician trainings as required and demonstrate a desire and ability to learn additional trade skills as directed by the company.
• Ensure that vehicle, tools, and equipment are in good working order; maintain spare parts inventory on vehicle and communicate need for additional supplies.
• Drive a customer‑centric culture by engaging in respectful, consistent communication with our customers while striving to promote outstanding customer service.
• Communicate opportunities for SOP improvement to the Field Equipment Service Manager and contribute to peer discussions regarding equipment maintenance and cleanliness best practices via video conference, conference calls, and other technology.
• Display a professional and courteous attitude to co‑workers, managers, and the general public at all times, including operating the company vehicle safely and in accordance with all applicable laws of the road, reporting to the assigned job site in uniform, and adhering strictly to safety requirements and procedures as outlined in the Policies, Programs & Procedures Manual.
• Work in a team environment and assist co‑workers or managers with other duties as required.
• Make and assume other duties and responsibilities required or assigned by management.
• Adhere to the Code of Business Ethics, valuing honesty and integrity above all else.
• Maintain high safety standards.

• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
• Maintain a constant state of alertness and act safely.
• Work in an unfatigued state and accurately gauge lengths of time and distance.
• Store and recall instructions quickly in short‑term memory.
• Concentrate and perform tasks involving high levels of cognitive function and judgment.
• Coping with sudden changes in surroundings or emergency situations and alarms.
• Demonstrate a caring, committed, and concerned attitude toward safety.
• Possess fast reflexes, unimpaired coordination, and the ability to respond rapidly to stimuli.
• Be mentally and physically unimpaired from any cause that could affect ability to perform required functions safely.
• Take prompt and appropriate responses to operating conditions.

None

• EPA Type1 or Universal certification for refrigeration required.
• No prior experience required; past experience in refrigeration, HVAC, electrical trade, or a similar role involving repair/installation of refrigeration units is a plus.
• Valid driver’s license (ClassC) and an acceptable MVR; required to use company vehicle at times.
• Maintain internal company testing requirements above 80% for all company Tech1 level training courses.
• High school diploma, trade school certificate in refrigeration, or equivalent experience required.
• Basic computer and handheld skills needed and ability to follow reporting SOPs via handheld.

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