Warranty Technician

Warranty Technician Summary

Warranty Technician works in the Warranty Dept reporting to Warranty Manager.

The Sea Pro Boats Warranty Technician is responsible for diagnosing, repairing, and resolving warranty-related issues on Sea Pro boats while maintaining the quality standards expected of the Sea Pro brand. This position requires a well-rounded marine technician who understands boat construction, electrical systems, plumbing, mechanical systems, rigging, fiberglass and gelcoat repair, and marine accessories.

The Warranty Technician will work closely with the Warranty & Customer Service Manager, Engineering, Production, Quality Control, Sea Pro dealers, vendors, and customers when necessary to identify problems, determine root causes, complete repairs, and help prevent recurring warranty issues. This position may include repairs performed at the Sea Pro plant as well as travel to dealerships, customer locations, boat shows, and other locations when field service is required.

• Warranty Diagnosis and Repair
• Electrical and Electronic Systems
• Plumbing Systems
• Fiberglass, Gelcoat and Structural Repair
• Rigging and Component Installation
• Quality Control
• Testing and Final Verification
• Dealer and Field Support
• Root-cause and Warranty Prevention
• Responsible for cleanliness and organization of work areas,
• Communicate Issues
• Maintain Safety Training as assigned.
• Additional duties as assigned.

• High school diploma or equivalent preferred
• Maintain a valid driver's license
• Previous experience in mechanical assembly, preferably in marine, automotive, or related industries preferred.
• Ability to read and interpret engineering drawings and schematics.
• Proficiency with hand tools, power tools, and measurement instruments.
• Strong attention to detail with a commitment to quality workmanship.
• Good problem-solving skills and ability to troubleshoot minor assembly issues.
• Knowledge of boating components or marine systems a plus.

• Professional attitude and demeanor when dealing with customers and dealers.
• Mechanical aptitude and manual dexterity.
• Properly document customer or dealer's complaint, record findings, photograph defects when appropriate.
• Properly document and record repairs, labor and parts used.
• Properly record final testing and verification.
• Team-oriented mindset with detailed written and verbal communication skills.
• Strong work ethic and reliability.
• Safety-conscious with knowledge of workplace safety standards.

• Ability to Stand and Walk for extended periods of time.
• Ability to lift and carry/move up to 50 lbs.
• Frequent needs: climb, crawl, push, pull, lift, stoop, crouch, kneel, crawl, speak, hear, visually inspect work, rotate arms and head at various angles, reach overhead, reach at or below shoulder level, gross, fine manipulation to operate hand and power tools, etc.
• Read levels, temperatures and gauges.
• Ability to work in confined spaces within boat hulls and compartments.
• Work in an environment with exposure to noise at levels not requiring ear protection, chemicals, and dust. Must be able to wear required personal protective equipment (PPE), including respirators, gloves, and eye protection.
• Must be able to wear required PPE including safety glasses, gloves, steel-toe boots, and respirators as required.
• Able to drive and tow boats when authorized.
• Seasonal Temperatures may impact work environment.