ES Eligibility Case Manager; CNTY

Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you.

• The Eligibility Case Manager provides services in accordance with federal and state laws and regulations and agency policies and procedures, performing general work duties related to the administration of the SNAP Supplemental Nutrition Assistance Program (including ESAP Elderly Simplified Application Project and SCCAP South Carolina Combined Application Project), and TANF (Temporary Assistance for Needy Families) programs in the Economic Services Division in the county office to help restore or improve customer financial stability.
• Conducts SNAP and/or TANF quality interviews, including both phone and face‑to‑face interviews for applications and renewals.
• Processes SNAP and/or TANF applications and/or renewals by determining eligibility and authorizing benefits if applicable; also processes six‑month renewals and changes by redetermining eligibility and reauthorizing benefits.
• Manages ABAWD (Able‑Bodied Adult without Dependents) caseload by sending required notices, updating the ABAWD tracking system, and determining SNAP eligibility for assigned ABAWD cases; interprets social services programs to clients as needed. Keeps abreast of state, federal, and agency program regulations and policies.
• Processes system‑generated alerts (SNAP, TANF, ESAP, and SCCAP) for county of residence as well as any alerts associated with your caseload.
• Maintains case records and files in the agency‑designated computer system for documentation and auditing purposes as required by agency policy in a confidential, timely, and accurate manner; documents client work participation activities in the agency system; enters timely documentation in SCOSA of events or activities that may affect clients’ continued eligibility; prepares reports as requested by the supervisor or otherwise required and follows program policies and procedures.
• Identifies and documents over payments and makes at least three possible claims referrals to the Benefit Integrity Unit; prepares supporting documents for Fair Hearings. Participates in training and supervisory meetings or staff meetings as required.
• Performs Red Cross shelter duty or other emergency shelter duty/services as directed.
• Ensures that personal identifying information (PII) is properly used, accessed, gathered, shared, and disposed of, and protects the agency networks and applications by safeguarding systems, equipment, and data.

• High School Diploma and at least one (1) year of experience in Economic Services programs.
• A Bachelor’s Degree may be substituted for the required program experience.

This application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. Resume is not acceptable information for the completion of any part of the requirements of this application. If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.

Must possess a valid driver’s license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript if you are selected for a job offer.

• Health, Dental, Vision, Long‑Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: Economic Services / Chesterfield County