Lead Caseworker

Job Details

Job Details

Job Location:

NSC-Midlands Area Command - COLUMBIA, SC 29203

Position Type:
Full Time Regular Education Level: Equivalent Experience Salary Range: $19.29 Hourly Job Shift: Day Job Category:
Social Services

Provide Trauma-Informed assistance that is client-centered to support individuals and families in need, helping them navigate challenging life circumstances. Interviews, accepts, and provides comprehensive, long-term, structured, complex, case management services for an assigned caseload of clients participating in programs such as Rapid Re-Housing, Homeless Prevention, Pathway of Hope, etc.;
Understands the uniqueness of the client’s history in order to determine most effective program plans; develops comprehensive program plan/goals and evaluates client's progress by conducting mentoring and counseling sessions with client and/or staff; serves as advocate for client in order to acquire services that will enable them to functionally cope with their circumstances. Maintains awareness of contract requirements to ensures constant compliance with the requirements and goals of the program while ensuring accurate records and client progress is maintained.

Strong communication, organizational, and problem-solving skills are essential, along with a commitment to serving diverse populations with dignity, respect, and empathy.

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

• Interviews applicants to determine eligibility for program enrollment based on established guidelines and requirements; conduct needs assessment, obtains pertinent information and establish program goals for eligible clients; refers applicants to internal case management specialists, and/or other agencies if not appropriate for program.
• Develops client intake for clients; instructs clients in completing necessary paperwork including goals and/or budget forms; completes orientation check-off form and obtains release of information forms when appropriate.
• Manages the client assistance pipeline from injury to completion, including reviewing assistance applications, determining initial program appropriateness, and referral sources.
• Monitors program compliance and client support by providing guidance, as needed, to Case Workers.
• Meets regularly with clients to discuss and evaluate their progress; prepares accurate and up-to-date records documenting the same; monitors client behavior, group attendance, and movement; receives incident reports and enforces disciplinary actions for infractions of the emergency day shelter.
• Plans, coordinates, and/or facilitates life management classes to assist clients in obtaining skills that will enable them to functionally cope with their environment; obtains speakers and workshop presenters as needed.
• Consistently serves as a mentor and provides positive examples of proper hygiene, personal appearance, records retention, budget planning, scheduling, etc.
• Refers clients to appropriate programs or other agencies based on clients needs and in accordance with their program plan.
• Completes discharge plans of clients exiting the program; transfers file contents to non-active file.
• Attends community meetings with representatives of other agencies in order to educate them about the program; makes client referrals and maintain awareness of client's progress.
• Counsels clients and their children (occasionally under emergency or stressful situations); determines appropriate, placement and/or…