Case Manager - Greenville

Job Summary

Under general supervision they will be responsible for the preparation of child support cases for Family court; performance of activities in the courtroom under the supervision of DSS attorneys; the follow‑up on these cases, including parent locate and processing of interstate cases; and is responsible for providing general child support services to clients as required or needed.

• Communication with other units within the Office of Integrated Child Support Services and other components within the Department of Social Services; adds support order data to IVD system, as well as financial information to ensure distribution of collections.

• Refers appropriate non‑custodial parents to the SNAP Employment and Training program.
• Interprets child support services programs to clients, general public, and to the community as needed.
• Provides services in accordance to agency policy and procedure.

• Maintains case records, case narrative recordings written and electronically (into agency designated system) for documentation and auditing purposes as required by agency policy in a timely and accurate manner.
• Maintains control of assigned caseload; responsible for identifying and making recommendations on problems with the child support system and participating in the solutions.
• Examples of possible areas would be service of process and scheduling of cases.

• Conducts interviews with custodial parents for paternity cases, interstate support cases, and other cases as necessary.
• Ensures personal identifying information (PII) is properly used, accessed, gathered, shared and disposed; protects the agency networks and applications by safeguarding systems, equipment and data.
• Other duties as assigned by supervision.

• A high school diploma and relevant program experience.
• A bachelor's degree may be submitted for the required program experience.

This position is located in Greenville, SC.

Expected Salary Range for this position is $40,000- $42,000.

Clemson University is an EEO/AA employer. Employment decisions are made without regard to characteristics protected by applicable law including disability and protected veteran status.

One of the most productive public research universities in the nation, Clemson University attracts and powerfully unites students, faculty and staff whose greatest desire is to make a difference in the lives of others. Clemson has recently been named a top 25 public college in the country by the Wall Street Journal, a top South Carolina employer by Forbes and a Military Friendly Employer for five years running.

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