Group Transportation Coordinator - The Sanctuary

Group Transportation Coordinator - The Sanctuary Job Description

Posted Monday, August 3, 2026 at 4:00 AM

Position Summary: The Group Transportation Coordinator is responsible for assisting in coordinating pickups and arrivals of guests. This position requires one to be detail orientated and engage with guests with a friendly and welcoming demeanor. Shifts are from 8:30am – 5:00pm and 2:00pm – 10:30pm.

Pay Rate: The rate of pay listed on job boards are auto-generated numbers. Kiawah Island Golf Resort’s actual rate of pay for this position is $19.00 per hour.

Qualifications:

• Minimum Education – High School Diploma or equivalent GED is required.
• Minimum Experience –
  • Previous Office Administration experience of two to three years preferred.
  • Previous guest service in a luxury hotel or resort setting is preferred, but not required.
• Must be flexible with scheduling and availability, including on Holidays and weekends.
• Must be able to handle confidential information.
• Must work both independently and in a team environment.
• Excellent communication skills in English, both verbal and written, required.
• Must possess the ability to remain calm in a stressful and / or hurried environment.
• Must be able to pass a background check.
• Must have a valid Driver’s License and clean driving record.
• Must be proficient with Windows-based computer programs including:
  PowerPoint, MS Word, MS Excel and MS Outlook.
• Must have a minimum typing speed between 45-50 words per minute.
• Dispatching vehicles and drivers:
  • Confirming they have correct airport signage and requested vehicle type. Provide flight arrival time updates, as required (if flight is on time, early, or delayed).
  • Take incoming confirmation calls from drivers after they have greeted all guests, prior to engaging their vehicle to begin their transfer.
  • Correspond with meeting planners on any changes, cancellations, major flight delays, luggage issues, etc. via email, text and phone.
  • If applicable, correspond with greeters on flight updates, changes, cancellations, major flight delays, luggage issues, etc.
  • Assist our Group Transportation Specialist with data input of groups' transportation arrival and departure information in accordance with established guidelines.
• Greeting Kiawah Island and The Sanctuary Hotel group guests upon their arrival at the Charleston International Airport and local private airports:
  • Welcome and greet group guests, confirm drivers and vehicles are present prior to guest arrivals, and assist with luggage handling and escorting guests to their vehicles in the charter lane outside baggage claim.
  • Responsible for the inputting of airport manifest(s) and individual guest reservations into the Transportation Computer System.
  • Utilize the Transportation Computer System for routing transfers, assigning transfers, dispatching transfers, monitoring arriving flights, producing invoicing, and producing departure notices.
  • Maintain phone and email correspondence with meeting planners including changes, additions, and cancellations - 24 hours / day, 7 days / week. This coverage and duty is shared with the Transportation Manager.
  • Verbally confirm all transfers, vehicles, driver names, and greeters the afternoon prior to scheduled trips with assigned transportation companies. This duty is shared with the Transportation Manager.
  • Coordinate Departure transportation for The Sanctuary and Kiawah Villa Registration on heavy departure days and times. This duty is shared with the Transportation Manager.
  • Coordinate large transfers into Downtown Charleston, and other locations, pertaining to mostly large Van, Mini Coach, and Motor Coach transfers. This duty is shared with the Transportation Manager.
    • Most of the larger transfers into Charleston typically happen toward the evening hours, as many groups like to go into town for dinner at least once during their visit.
• Business Center Coordination:
  • Duties may include: typing, faxing, photocopying, business presentations, shipping and packaging, various meeting needs, computer generated reports, and general secretarial services as requested, while utilizing the most advanced technology and providing unmatched customer service.
• Be detail oriented, with…