More jobs:
Frontline IT Support - Tier I Service Desk
Job in
South Charleston, Kanawha County, West Virginia, 25303, USA
Listed on 2026-08-29
Listing for:
Ares-Enterprise
Full Time
position Listed on 2026-08-29
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Ares Enterprise is seeking a Service Desk Agent (Tier I) to provide front-line technical support to USPTO employees and contractors. You will act as the initial point of contact for hardware, software, account, connectivity, and application issues, and respond via phone, email, chat, and self-service portals.
The role emphasizes quick incident resolution, accurate ticketing in Service Now, and escalation when needed.
#J-18808-LjbffrTo View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×