Lead Billing Specialist

Mazza Recycling is a leader in sustainable waste management, serving communities with a commitment to environmental responsibility and customer satisfaction. As a family-owned company, Mazza Recycling values a collaborative and supportive work environment where employees are empowered to grow and make a meaningful impact. The Lead Billing Specialist plays a key role in ensuring the accuracy and efficiency of billing operations across the organization.

This position oversees a team of Billing Specialists, manages complex billing issues, and supports process improvements, all while upholding the company’s high standards for service and compliance. If you are detail-oriented, enjoy leading teams, and are passionate about continuous improvement, this is an excellent opportunity to advance your career in a dynamic and growing company.

• Lead and support a team of Billing Specialists to ensure timely and accurate billing operations.
• Review and approve invoices, pricing, contracts, and account changes using AMCS billing software.
• Maintain customer accounts, billing records, sales tax documentation, and contract files.
• Monitor accounts receivable aging and assist with collections and account resolution.
• Audit scale tickets, work orders, and supporting documentation for billing accuracy.
• Coordinate month-end billing activities and invoice generation.
• Train, mentor, and cross-train team members, promoting best practices within the department.
• Serve as the escalation point for complex billing issues and customer inquiries.
• Review customer payments, deposits, reconciliations, and account adjustments.
• Ensure compliance with municipal contracts, regulatory requirements, and internal controls.
• Analyze billing trends and recommend process improvements to increase efficiency and accuracy.
• Generate reports and support special projects for Finance leadership.

• 3+ years of experience in billing, invoicing, accounts receivable, or revenue cycle roles.
• Experience leading, training, mentoring, or supervising a small team preferred.
• Strong customer service, communication, and problem-solving skills.
• Experience with billing software, ERP systems, or AMCS preferred.
• Proficiency in Microsoft Excel, Outlook, and Office 365.
• Excellent attention to detail and ability to manage multiple priorities.
• Experience in waste management, transportation, logistics, construction, or industrial services preferred.
• Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred.

• Family-friendly company culture that values work-life balance.
• Annual salary increases based on performance.
• Comprehensive medical, dental, and vision benefits, including 401(k) with up to 4% company match.
• Paid time off and sick time to support your well-being.
• Professional development programs to support career advancement within Mazza Recycling.

Commitment to a diverse, inclusive, and nondiscriminatory workplace, with accommodations available for all applicants throughout the hiring process.

Mazza Recycling Services and Affiliates celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.