Early Childhood Front Desk Staff

Position: Early Childhood Front Desk Staff
Reports To: Assistant Director
Classification: Full-Time and/or Part Time | Non-Exempt

To inspire and enable all young people, especially those who need us most, to realize their full potential as productive, responsible, and caring citizens.

Front Desk Staff serve as the welcoming first point of contact for families, visitors, and community members at the Clubhouse Early Childhood Enrichment Center. The primary responsibility of this role is consistent, attentive front desk coverage — ensuring every person who enters the building feels welcomed, informed, and valued. Within that context, Front Desk Staff play an intentional role in family engagement, relationship-building, and reflecting BGCNP's Four Pillars of Care in every interaction.

This role reports to the Assistant Director and supports daily administrative functions in alignment with BGCNP security and operational policies.

• Maintains consistent, attentive front desk coverage throughout all scheduled hours — this is the primary responsibility of the role
• Greets and welcomes every family, child, and visitor by name when possible, creating a warm and relationship-centered first impression
• Manages volunteer check-in logistics, including Raptor system processing, visitor badging, and routing volunteers to the appropriate staff contact
• Monitors building access and ensures only authorized individuals enter the facility in accordance with BGCNP safety policies
• Handles incoming calls, emails, and walk-in inquiries with professionalism and care, routing to appropriate staff in a timely manner
• Serves as a consistent, familiar presence for families — acknowledging daily arrivals and departures and fostering an environment of belonging and trust
• Connects families with program information, upcoming events, and resources, and refers them to the appropriate staff member for more complex needs
• Assists families with enrollment inquiries and facilitates warm handoffs to the Enrollment Coordinator or Assistant Director
• Communicates any family concerns, observations, or feedback to the Assistant Director promptly
• Completes incident and accident reports accurately and in a timely manner, submitting to the Assistant Director for review and oversight
• Supports data tracking and program coding functions as directed, including attendance records and enrollment data entry
• Manages parent communication through designated program apps, under the oversight of the Assistant Director
• Assists with daily administrative tasks including filing, data entry, and document management
• Maintains a clean, organized, and welcoming front desk and lobby area that reflects program values
• Tracks and updates immunization records and other required health documentation under the oversight of the Assistant Director
• Tracks and logs daily attendance and visitor records accurately
• Assists with supply tracking and administrative ordering as directed
• Supports emergency communication and procedures as outlined in BGCNP safety policies

• High school diploma or equivalent required
• Minimum 1 year of experience in a customer service, reception, or administrative role preferred
• Proficiency in basic computer applications including Microsoft Office
• Excellent interpersonal and communication skills
• Ability to maintain confidentiality and handle sensitive family information with discretion
• Friendly, professional demeanor with a welcoming presence

• Primarily sedentary role with extended periods at the front desk
• Ability to sit, stand, and move throughout the lobby and administrative areas
• Ability to lift up to 20 pounds
• Ability to work in an active childcare environment
• This position is considered to be safety-sensitive