Service Writer​/Administration

Position: Service Writer / Administration
Location: Philip

Purpose Assists the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership. Answers customer inquiries about service work and generates repair quotes. Prepares and manages work orders to ensure technicians have work in front of them. Performs a full range of administrative support duties for a dealership location. Directs phone calls received at the location to the appropriate dealership personnel.

Service Clerk Responsibilities Fields internal and external customer inquiries to the Service Department Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced

Maintains service department filings and records and service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager Updates customer profiles using equipment, hours, or other information from the customer work order

Maintains service accessories and supplies and prepares replacement orders

May prepare Service Technician labor performance, productivity, and efficiency reports

May process warranty and/or product improvement claims including the computation of charges, submission and follow-upMay participate in Service EDUCATE Training programs required for the development of skills and knowledge

Maintains a clean work area and performs work in a neat and orderly fashion

Follows all safety rules and regulations in performing work assignments

Maintains knowledge of John Deere and competitive products

Admin Responsibilities:

Receives visitors and telephone calls ensuring these individuals are directed to the proper parties within the dealership

Prepares bank deposits and balances cash receipts

Records standard accounts payable and accounts receivable entries on a daily and monthly basis

Maintains accounts payable or accounts receivable records

Reviews purchase orders ensuring information is accurate and submits supporting paperwork to the Accounting Department Distributes mail and maintains dealership files

Drafts and types standard letters and memoranda as requested and prepares documents for distribution

Provides administrative support to the sales, parts, and service departments at that location

May order office supplies for the store location

Qualifications:

Experience working in a service department

Experience with basic accounting practices

Experience with basic computer functions

Experience working cooperatively in a team environment

Experience communicating effectively

Solid clerical expertise

General accounting knowledge

Strong people and communication skills

Excellent organizational skills

Ability to use standard desktop load applications such as Microsoft Office High School Diploma, GED, or equivalent experience required;
Associates degree preferred

Company History:

Founded in 1937 by Charles Jacob Grossenburg and his wife Blanche, Grossenburg Implement started as a small family business with a big vision: to provide cutting-edge farming technology and unmatched service to the local community. What began with a passion for selling John Deere tractors during WWII has blossomed into a generational company with a reputation for hard work, dedication, and innovation.

Today, we proudly carry on this legacy as a fourth-generation, family-owned business.

Our Mission:

To provide the best product at a reasonable price with the highest level of service.

Our Vision:

Successfully maintain the core values of a generational business while embracing innovations in the industry, focusing on customer service, employee compensation, and community patronage.

Our Heritage:

For over 85 years, Grossenburg Implement has been a family-oriented company, dedicated to service, trust, and integrity. Founded by C.J. and Blanche Grossenburg, our business has been passed down through the generations, with each family member contributing to the company’s ongoing success. Today, we continue to honor the traditions of those who built this company while looking to the future with pride and excitement.

Why Join Us?

At Grossenburg Implement, we are more than just a company—we are a family. From the day our founders, Charles and Blanche Grossenburg, opened their doors, we’ve built our business around family values, integrity, and dedication to service. Our work environment is collaborative, supportive, and driven by a sense of purpose to continue the legacy of service and growth. As part of our team, you will have the chance to contribute to the ongoing success of a company that’s been part of the community for generations.

What We Offer:

A family-oriented and supportive work environment.

Opportunities for professional growth and advancement.

Competitive compensation and benefits package.

The chance to make a meaningful impact on the company’s long-term success.
#J-18808-Ljbffr