Market Retail Leader

Job Summary

As a Market Retail Leader, you will motivate, coach, and support the vision of providing outstanding customer service and performance by leading a team of Personal Bankers and Customer Service Representatives in outlying bank locations. These core accountabilities include:

• Coach, train, and develop Personal Bankers and Customer Service Representatives to holistically understand customers’ financial needs and provide value through relevant delivery channels.
• Promote and ensure a positive work environment for employees within the market, attracting, developing, and retaining talent.
• Maintain excellent customer relations and effectively cross-sell other bank products and services. Recognize opportunities to refer Insurance and Trust products and services through advisory and needs identification, ensuring positive and profitable relationships exist between the bank and its customers.
• Participate in and support community involvement opportunities the bank provides throughout the year.

• Customer
  
  Experience:
  
  Extract and anticipate unmet customer needs, complete required follow-up regimens, and participate in Customer Relationship reviews for coaching and accolades.
• Concierge:
  Implement and hold team accountable for customer-facing programs to inspire engagement; coach, develop, and support to drive results.
• Demonstrate excellent written and verbal communication in one-on-one settings and large group presentations.
• Facilitate community engagement and education within the markets.
• Community Involvement:
  Participate and encourage staff participation in community service opportunities.
• Personal Competency Development:
  Remain educated on bank products and services, and on new developments and trends in the retail banking market; identify potential new customer opportunities.
• Management of retail team(s).

• Bachelor’s degree or equivalent experience (5+ years in a sales management role, working with high-performance sales teams).
• Experience with sales and new business development, meeting/exceeding individual and team goals.
• Experience managing multiple bank locations.

• Strong financial acumen, including knowledge of banking industry, products, and regulatory understanding; compliance with policies and procedures.
• Experience leading or participating in events and activities for local networks or professional organizations.
• Commitment to professional and ethical behavior.
• Advanced interpersonal skills.
• Ability to navigate change.
• Ability to lead, coach, motivate, and develop staff.
• Excellent verbal and written communication.
• Patience and understanding.
• Detail-oriented and thorough.
• Ability to handle high-stress situations.
• Self-motivated.
• People management skills.
• Highly organized.

We offer a competitive salary and an exceptional benefits package including:

• Health Insurance – Dacotah Bank pays 100% of the premium, family and individual coverage.
• Dental Insurance – Dacotah Bank pays 100% of the premium, family and individual coverage.
• Health Savings Account.
• Life Insurance for the employee and family.
• Paid vacation and sick time.
• Retirement plan options.
• Additional perks and benefits.

Bachelor’s degree or better in Business Management or related field.

Minimum 5 years of sales or retail management experience.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.