Lead Contractor Coordinator

Wall Corporate Office, 1415 Wyckoff Rd, Wall, New Jersey, United States of America

Posted Friday, July 10, 2026 at 4:00 AM

New Jersey Natural Gas (NJNG), a subsidiary of New Jersey Resources, is seeking a Lead Contract Coordinator to supervise and coordinate company construction activities to ensure projects are completed safely, efficiently, on schedule, and in a cost-effective manner. Serve as the primary liaison between the Company, customers, and contractors, fostering clear, consistent communication and a high level of customer satisfaction throughout all phases of construction.

Monitor, analyze, and maintain contractor performance metrics, including productivity and timeliness, to support operational effectiveness. Oversee all aspects of construction-related customer concerns and complaints, managing the resolution process from intake through completion while coordinating with internal stakeholders to ensure timely and effective outcomes.

• Direct and oversee the daily activities and performance of Construction Coordinators, providing guidance, support, and accountability to ensure operational excellence.
• Coordinate construction activities between customers, contractors, municipalities, and internal stakeholders to ensure work is completed safely, efficiently, on schedule, and in a cost-effective manner.
• Support Construction Coordinators in establishing mutually agreeable installation schedules for customers, builders, contractors, and company personnel.
• Administer and maintain the Company's Blanket Permit Program, ensuring compliance with municipal requirements and permit obligations.
• Develop and maintain strong working relationships with municipal representatives to support and expand the effectiveness of the Blanket Permit Program.
• Investigate, manage, and resolve construction-related customer concerns and complaints in a fair, timely, and customer-focused manner.
• Build and maintain effective relationships with municipal, county, and state agencies, as well as engineering and consulting firms, to support construction operations and project coordination.
• Lead and facilitate regular contractor meetings to review project status, address issues, and coordinate upcoming work.
• Develop, maintain, and enhance reports, queries, and Power BI dashboards to support contractor forecasting, workload planning, and operational performance tracking.
• Generate and maintain reports identifying upcoming construction work to aid contractor resource planning and scheduling.
• Administer communication processes and systems, including coordination with Engineering and IT to maintain customer notification tools such as automated outbound messaging.
• Collaborate with Customer Service, IT, Marketing, and other departments to research, develop, and implement new customer communication strategies that improve the overall customer experience.
• Serve as the liaison between the department and Sales, Distribution Operations, and other business units to ensure the effective coordination of contractor-related construction activities.
• Prepare service work orders as needed for new business installations, service renewals, and other construction-related activities.
• Monitor and maintain records related to contractor performance, including work quality, productivity, safety, timeliness, and restoration activities.
• Assist in resolving contractor billing discrepancies and first-level billing disputes between contractors and the Company.
• Support cross-functional initiatives by preparing reports, analyzing data, and assisting with departmental and company-wide projects.
• Perform other duties and special projects as assigned by management.

• Associate degree required;
  Bachelor's degree preferred. Equivalent combinations of education and relevant experience may be considered.
• Minimum of 7 years of experience in utility construction, operations, project coordination, scheduling, or a related field.
• Working knowledge of UCIS, Maximo, or similar work management and work order systems.
• Experience with project management software, such as Microsoft Project, preferred.
• Proficiency in database management, reporting tools, and data analysis; experience with Power BI preferred.
• Strong analytical, organizational, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to work independently while building and maintaining effective relationships with internal and external stakeholders.
• Excellent interpersonal, verbal, and written communication skills, with the ability to effectively interact with customers, contractors, municipal agencies, and cross-functional teams.

Location type is Hybrid, 3 days onsite, 2 days remote.

Compensation:
Expected base pay range for this role will be $92,500- $125,000.
Base pay is based on several factors including, experience, skills, and knowledge.

This role will be eligible to participate in an annual short term incentive…