Debt Settlement Liaison​/Customer Service

Company:
Velocity Portfolio Group

Location:

Wall, NJ
Position:
Full-Time Debt Settlement Liaison/Customer Service

Work Schedule:

Hybrid, Monday through Friday, 9 AM - 5 PM Monday and Friday WFH, Tues-Thurs in office
Benefits:
Medical vision and dental benefits, 401(k), ESOP

Salary: 40k-47k plus commission

Velocity Portfolio Group is a specialty finance company based in Wall, NJ. We are dedicated to providing exceptional financial solutions and services to our clients.

Velocity is seeking a Full-Time Debt Settlement Liaison/Customer Service. The successful candidate will be responsible for:

• Making inbound/outbound contact via email and/or phone to debt settlement companies/consumers.
• Setting up payment plans for consumers who self-pay on our payment portal.
• Handles inquiries from debt settlement companies involving identification of accounts as well as negotiating acceptable settlement plans.
• Respond to debt settlement companies/consumer inquiries within an established timeframe. Inquiries include but are not limited to processing payments, drop notices, negotiations or general account inquiries.
• Locate and contact debtors to inquire of their payment plans.
• Handles questions, disputes and complaints.
• Confirming client's information and payments agreements.
• Represent the company in a customer service role in dealing with debt settlement companies, clients and consumers.
• Documenting all communication and actions.
• Performing general office duties.
• Handling customer service/collection calls.
• Other duties as required.

• Superior customer service and organizational skills.
• Proficiency in Excel and Outlook.
• Strong oral and written communication skills.
• Experience in collections a plus.