Assistant Service Client; h​/f - en alternance

Assistant Service Client (h/f) - en alternance

JYSK is a company that started as a single store in Denmark in 1979 and has grown to over 3500 stores worldwide today. In France, we currently have 73 stores. As a Scandinavian-inspired furniture, bedding, and decoration company, JYSK is in full expansion. To ensure our future growth, we need the best employees. If you are committed, you will find great career opportunities and be part of the JYSK adventure.

We are looking for an Assistant Service Client (m/f) in an apprenticeship program for JYSK France and JYSK Belgium (French-speaking).

Are you positive, energetic, and ready to go above and beyond to satisfy customers?

Are you pursuing a degree in the field of remote customer service?

Do you enjoy working in a fast-paced environment with multiple tasks? Do you like working as a team?

Do you want to be an ambassador for our clientele, and be on the front line with customers to provide the best customer service?

You might be the person we are looking for!

Under the responsibility of the Customer Service Manager, you will participate in the smooth operation of the service.

As an assistant customer service in an apprenticeship program, your duties will include:

• Responding to customer inquiries through various channels (calls, emails, chat, etc.)
• Responding to customer complaints and satisfying them in a fast and qualitative manner
• Handling requests regarding undelivered or delayed orders
• Conducting customer satisfaction surveys via phone, email, and chat
• Making additional sales
• Contributing to the achievement of the service's objectives and performance indicators
• Supporting our stores and ensuring optimal collaboration between stores and customer service
• You will also be collaborating with other head office departments, our distribution centers, and our carriers

You are pursuing a degree (Bac+2 or +3) in the field of customer service, and you may have previous experience in a similar position.

Your apprenticeship schedule is 3 days in the company, 2 days at school each week.

You have a good customer service background, you are positive and attentive.

You are convincing and make customer satisfaction a priority.

You are quick, organized, and responsive.

You have perfect command of French, both spoken and written.

You can communicate in English, either spoken or written.

You are proficient in computer skills and Microsoft Office.

The position is based at our head office in Peltre (Metz). You will work exclusively remotely for our JYSK France and Belgium (French-speaking) customers (email, chat, phone, etc.)

We offer a one-year apprenticeship contract, with a start date as soon as possible (the start date details can be discussed between JYSK and the selected candidate).

At JYSK, we offer the opportunity to join a dynamic and expanding company, work on varied tasks, and collaborate with colleagues in other JYSK countries.

Do you want to join our expanding company and take on these challenges? If you think you are the right candidate, join us soon!

Submit your application online on our website, or by email:

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