Customer Service Representative PT

Dakota Dunes, 325 Dakota Dunes Blvd, Dakota Dunes, SD 57049, USA

At Security National Bank, everything matters. As a Customer Service Representative (Bank Teller), you are the bank’s front‑line ambassador in delivering stellar customer service. CSR’s process large sums of money and multiple transactions per hour, so they work accurately, quickly, and with a smile. Our CSR’s develop lasting relationships with customers and promote other bank services and products through referrals.

• Provide the highest level of service to every customer.
• Maintain a cash drawer including taking in/giving out cash and balancing.
• Accurate and efficient processing of transactions.
• Receive loan, safe‑deposit box and credit card payments.
• Process cash services.
• Redeem U.S. Savings Bonds.
• Identify customer needs through qualifying questions and refer appropriate services, products and digital options.

Excellent customer service and problem resolution skills, attention to detail, understanding of banking, ability to identify missing items, advanced organizational skills, ability to work under deadlines, independent thinking, analytical skills, self‑motivation, strong oral and written communication skills, and demonstrated teamwork.

• High school diploma or equivalent
• Accuracy and meticulous attention to detail required
• Excellent oral, written, and interpersonal communication skills
• Ability to navigate multiple computer systems and programs with working knowledge of Word and Excel
• Ability to manage multiple requests simultaneously, meet deadlines, and show flexibility to change direction when needed
• Team‑oriented and capable of working collaboratively across all levels of the organization
• Service‑oriented, polite, and respectful
• Advanced problem‑solving and analytical skills
• Ability to take direction and instruction and follow through independently until project completion

Some extended business hours.

We offer a benefit package to our employees including paid time off, a wellness program, and a 401(k) savings plan at hire for future financial protection.

Security National Bank is an Equal Opportunity, affirmative action employer. Applicants are considered for all positions without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, or veteran status.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.