Engineer, Technical Support

Job Title: Engineer I
Location: Wall Township, NJ
Zip Code: 07727
Duration: 3+ Months
Pay Rate: $45-$50/hr
Keywords: #Wall Township jobs; #Engineer jobs;
Start Date: Immediate

We provide a competitive pay and benefits package. This position offers a pay range of $45-$50/hr belcan considers several factors when extending an offer, including education, experience, geographic location, and discipline. Benefits may include health care, dental, vision, life insurance, 401(k), education assistance, paid time off (PTO), holidays, and any other paid leave required by law.

Within the Customer Support and Services (CSS) department, the Product Support Engineering department is responsible for providing technical support to customers in the resolution of problems that arise after the entry into service of commercial aircraft and in the development of new products. As a Product Support Engineer (PSE), you are the pivot between the technical problems of customers (airlines, aircraft manufacturers) and the design office.

You are responsible for customer satisfaction at the technical level, the proper functioning of our products, and the reporting of in‑service events related to flight safety.

• Provide technical answers to questions from external and internal customers
• Propose solutions to in‑service problems to meet customer expectations
• Ensure technical follow‑up of the problems identified by our customers
• Educate customers on good maintenance practices on our products
• Lead and participate in technical reviews at customers' sites and/or conferences
• Support the Client Aerosystems teams for technical matters (validation of technical warranties, in‑service behavior, identification of induced damage) and for their customer visits (provide information, train on technical subjects, participate in reviews)
• Carry out interventions at customers' sites
  • Present the technical behavior of systems in service
  • Train on the use of the products in conjunction with the training team and maintenance technicians
  • Identify, quantify, and report major technical problems, participate in their resolution with the design offices
  • Analyze technical problems reported by customers (airlines or aircraft manufacturers), coordinate and present the current situation and the overall problems of the fleet
  • Lead the expertise of new damage cases, work on the identification of root causes and potential solutions
  • Carry out feedback analyses and support the operational reliability calculations of the products; alert and initiate the necessary actions with the sustaining, design office and program teams; collect in‑service behavior information from customers
  • Collaborate in the definition of improvement plans for design changes; participate in the development and monitoring of solutions
  • Participate in the definition of acceptable damage criteria and product return to service studies
  • Act as the pilot of the after‑sales department for the implementation of technical modifications to products in service
  • Participate in in‑service product improvement plans
  • Pilot cross‑functional teams responsible for supporting sales and repairs of evolving products
  • Validate and prioritize maintenance technical documentation update needs
• Provide feedback
  • Share support requirements and feedback with internal development and support teams
  • Contribute to product improvement
  • Report service experience during the design of new products and support the Integrated Logistics Support (ILS) department in developing maintainability plans for new products
• Take action for flight safety
  • Report and analyze topics related to the safety of operations in compliance with deadlines
  • Bring technical expertise to customers to investigate root causes
  • Participate in the causal analysis, the 8D process, and implementing changes

• Education
  • Bachelor or Master’s Degree in Mechanical Engineering or Aerospace Engineering, or 5 to 10 years related experience; or an equivalent combination of education and experience.
  • Engineering degree and/or experience preferable in mechanics, especially pneumatics.
• Experience
  • 5 years of experience in engineering or repair position related to…