Players Center

Gaming Support Position

Do you have great customer service skills and enjoy working as a part of a team? Apply today!

Some of the main duties of the job include scanning valid identification cards and Players Club Cards, calculating winnings and transferring amounts to club cards, providing information and rules for club membership, starting gaming equipment that randomly selects winners or numbers, and announcing winners selected.

Our main goal is to ensure that our guests enjoy a memorable gaming experience!

Must be 21 and available to work various shifts, any day of the week and be able to secure a SDCG Support License. Possess the ability to take the South Dakota approved Techniques of Alcohol Management exam (TAM or equivalent) and secure a passing score.

Some duties include:

• Give all customers prompt and courteous service.
• Maintain confidentiality, randomness, accuracy, and integrity of redemptions, promotions, and customer information.
• Enroll customers into the Players Card system using appropriate procedures on the casino floor and behind the Players Center counter.
• Make scheduled announcements over PA system.
• Use computer for random selection program, customer enrollments, printing of club cards, club card point transfers, redemption processes, and verifying information.
• Use effective and efficient customer service skills.
• Assist with identifying high-end players, help resolve problems with all customers, and cultivate appropriate business relationships.
• Use highly effective verbal, written and spoken communication skills while dealing with the Platinum and Millionaire guests, as well as all guests.
• Report customer-related and employee incidents occurring in gaming areas to floor supervisors and department heads.
• Compile and maintain Players Center records for operations and marketing use.
• Assist with training new employees.
• Ability to resolve guest problems so that guests and casino are pleased with the outcome.
• Substitute or assist other Players Center and casino floor employees during emergencies or rush periods.
• Excellent verbal and written skills (English). Strong interpersonal and telephone skills.
• Proficient in PC operations including Windows, Excel and E-mail.
• Good organizational skills; able to handle multiple projects at one time.
• Ability to maintain the strictest confidence regarding all information concerning the Silverado-Franklin and its guests.
• Ability to resolve guest problems so that both guest and casino are pleased with the outcome.
• Position requires a Support Gaming License from the SDGC and working knowledge of Gaming Commission Rules and Regulations.