Community Banker

Position Summary

Community Banker delivers personalized client service by holding financial conversations with clients and prospects to determine their needs and provide appropriate solutions. This role maintains client relationships and acts in accordance with First Interstate Bank’s Service Commitments, vision, and values.

• Delivers personalized client service in person and over the phone, answering questions, assisting with issues, and offering solutions.
• Opens and maintains a variety of products, including consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, and consumer and small business credit cards.
• Processes new consumer loan requests and may also process new small business loan requests.
• Identifies referral opportunities to other lines of business—Home Loans, Treasury Solutions, Merchant Services, Business Banking, and Wealth Management—and consistently documents referrals and client activity using 360 View.
• Builds client relationships through outbound outreach and proactive engagement.
• Performs teller duties as needed, conducting financial transactions such as check cashing, deposits, withdrawals, loan payments, and accurately counting currency and coin.
• Participates in volunteer activities and financial education efforts.
• Stays current on regulatory changes and demonstrates compliance with all bank regulations, policies, and procedures related to assigned job functions; knowledge may be gained through coursework and on‑the‑job training.
• Performs other duties as assigned.

• Strong attention to detail and the ability to follow verbal and written instructions.
• Maintains confidentiality at all times.
• Uses tact and diplomacy effectively when interacting with clients and coworkers.
• Possesses working knowledge of personal computers, Microsoft programs, and strong 10‑key skills.
• Maintains working knowledge of digital platforms, CRM systems, and emerging technologies.
• Able to read, comprehend, and write simple correspondence.
• Able to present information in one‑on‑one and small‑group settings to clients and employees.
• Basic math skills with rates, percentages, and bar graph interpretation.
• Demonstrates timely completion of work and adjusts to deadlines.
• Produces complete and accurate work with professionalism.
• Shows personal initiative and sets a positive example for others.
• Strong conversational ability with clients to understand needs and originate all types of personal loans.
• Compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations.
• Employment is contingent upon meeting background investigation requirements.

High School Diploma or General Education Degree (GED) required. 1–3 years of banking or related experience required.

• Dexterity of hands/fingers to operate computer keyboard and mouse – frequently handling.
• Frequently hearing, talking, walking, and standing.
• Occasionally lifting up to 25 lbs and occasionally standing.
• Moderate noise level.
• Typical work hours vary based on scheduling and business need; requires regular and predictable attendance with occasional travel as needed.

First Interstate Bank is an equal‑opportunity employer committed to a diverse workforce and a barrier‑free employment process. Employment is based solely on an individual’s merit and qualifications directly related to the position. Discrimination on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristic protected by law is prohibited.

We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws. Individuals requiring accommodation in the job application process may contact the admissions office Monday through Friday, 8am to 5pm MST at . All applicants must pass background check screenings. First Interstate Bank participates in E‑Verify, which will require new employees to verify their identity and employment eligibility through the internet‑based system operated by the Social Security Administration (SSA) and the Department of Homeland Security (DHS).

Right to Work Notice:
English or Spanish.