Regulatory Business Control Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth.

We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences.

These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in‑office culture that supports collaboration, engagement, and career development. Our approach includes clear in‑office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

Join us!

The Business Control Manager is part of the Regulatory Business Controls team within the Retail Business Enablement & Controls organization. This position will be responsible for providing regulatory support and internal control discipline for Lending products, primarily for Mortgage Lending products. This position provides regulatory expertise and guidance for several regulations including, but not limited to, Equal Credit Opportunity Act, including Appraisal Delivery;
Fair Housing Act as it relates to external exams, internal audits, issue and project engagement, assessments, monitoring, control & metric oversight and reporting. This role influences across multiple levels of management and provides direction to the front line units. Incumbents typically have over 5+ years of risk management and/or FLU/ECF experience.

This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise‑wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

• Monitor and influence the control environment to drive adherence to regulatory requirements and enterprise standards
• Provide regulatory direction and SME support including assessments, impact analysis and implementation of regulation and policy changes
• Actively engage in process change initiatives to ensure solutions result in compliant outcomes with meaningful, sustainable controls
• Analyze compliance testing, monitoring reports, and other testing results to identify primary root cause of errors and elevate for remediation
• Interface with Global Compliance and Operational Risk (GCOR) and Legal partners to provide the business point of view on regulatory topics
• Identify issues and/or control improvements for remediation
• Perform assessments of compliance against regulatory requirements and…