PRN - Certified Medical Assistant , Licensed Practical Nurse , Registered Nurse

Overview

JOB TITLE: Medical Support Specialist- RN/ LPN/ MA (PRN)

EMPLOYER: Limitless Male Medical

DEPARTMENT: Medical Operations

REPORTS TO: Operations Manager

Limitless Male Medical Clinic is a leader in men’s health optimization, focused on helping patients look, feel, and perform at their best. Through personalized care, innovative therapies, and a high-touch patient experience, we empower men to take control of their health and achieve long-term results. Our approach—The Limitless Way—is where Performance Meets Care, delivered through excellence, empathy, and expertise. Our shared objective is the patient experience.

Every action, interaction, and decision should support that outcome.

The Medical Support Specialist (MSS) plays a vital role in delivering safe, efficient, and patient-centered clinical support. This role reinforces patient confidence, supports clinical accuracy, and ensures a seamless experience throughout the visit. The MSS ensures that every patient interaction reflects the Limitless Way Patient Experience through accurate clinical execution, compassionate care, and strong collaboration with the care team. This role requires flexibility, adaptability, and a team-first mindset.

All team members are expected to support clinic operations and patient needs as they arise, within the scope of their role and licensure.

• Excellence:
  Deliver precise, high-quality clinical support
• Empowerment:
  Help patients feel comfortable and informed during care
• Expertise:
  Perform clinical tasks with accuracy and professionalism
• Efficiency:
  Support smooth clinic flow and minimize delays
• Empathy:
  Provide respectful, supportive care in every interaction

• Assist patients to exam rooms and obtain accurate vitals
• Perform treatments and administer medications as directed by the Provider
• Assist with procedures including lab work and specialty treatment
• Assist with patient check-in, check-out, and scheduling support as needed to maintain clinic flow
• Support front office or administrative tasks when clinic demand requires

• Build rapport and provide reassurance during patient interactions
• Communicate clearly about procedures and next steps
• Support a comfortable, respectful, and professional environment
• Educate patients at a high level on treatment processes, next steps, and general expectations (within scope)
• Reinforce patient understanding of their care journey and support follow-up questions appropriately
• Build rapport with patients to create a comfortable, trusting clinical environment
• Engage with patients regarding their experience and support continuity of care

• Ensure accurate, timely charting and documentation
• Follow all protocols for medication administration and lab processing
• Maintain compliance with clinical standards and safety practices

• Support efficient patient flow and minimize wait times
• Collaborate with Providers, PRCs, and PEMs for seamless care delivery
• Assist with clinic readiness, stocking, and organization
• Step in to support other roles as needed to maintain patient flow and clinic efficiency
• Assist with cross-functional tasks (within scope of training and licensure) to support team success
• Contribute to a collaborative, team-first environment where patient needs come first

At Limitless, every team member is responsible for the full patient experience—not just their individual role. Team members are expected to step in and support clinic operations as needed to ensure patients are cared for promptly and professionally. This may include assisting with check-in, rooming patients, preparing rooms, supporting clinical…