Seasonal Front Desk Agent

Department:
Rooms

Reports to:

Front Desk Manager

Front desk activities of the resort include resolving problems arising from guest complaints, completing reservation and room assignment activities and addressing unusual requests or inquiries.

• Provides excellent guest service.
• Is thoroughly familiar with all lodges and activities in Custer State Park.
• Works closely with Central Reservations staff to receive reservations and monitor changes.
• Monitors the posting of payments and changes to ensure their accuracy and completeness.
• Works on a continual basis with housekeeping and maintenance departments regarding current status of available rooms/cabins.
• Answers inquiries pertaining to resort policies and services and park activities.
• May be assigned other duties, at times in other departments, as the need arises to support fellow staff members in achieving the company mission.

• Must be able to perform each essential duty satisfactorily. Requirements are representative of knowledge and/or ability.
• Education/Experience Preferred:
  Prior experience desired, but not required. High school education or GED.
• Preferred or Equivalent Combination of Education and Experience.
• Reasoning Ability:
  Ability to apply common sense understanding to carry out detailed but uncomplicated instructions.
• Reasoning Ability:
  Ability to deal with problems involving a few concrete variables in standardized situations.

• Requires grasping, writing, standing, walking, repetitive motions, listening and hearing abilities and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other associates.
• Vision occurs continuously with most common visual functions being near vision and depth perception.
• Required to use hands, reach with hands and arms, climb or balance, and kneel, crouch, or crawl.
• Must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.