Healthcare Transformation Center Technology Manager

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed.

We’re proud to share our story and Make Amazing Happen at CDW.

The Healthcare Transformation Center (TC/HTC) Technology Manager role involves supporting the core infrastructure that drives CDW solution development projects within Healthcare Transformation Centers. This is achieved by collaborating with key internal and external stakeholders, as well as technology partners, to deploy and support foundational infrastructure. The aim is to facilitate growth within the healthcare segment and position CDW as a preferred partner in the market.

The role includes assisting the Healthcare Transformation Center team at CDW in providing a robust technology foundation upon which additional strategic solutions are developed with our clinical and technology partners. The foundational technologies can and will be at times solutions that will be documented and marketed to CDW clients across verticals.

• Project Management:
  Collaborate in overseeing the planning, execution, and completion of technology projects
• Team Management:
  Leading and managing IT staff, including hiring, training, and performance management.
• Manage a team of dotted line coworkers from groups in CDW Integrated Technology Solutions and Digital Velocity teams to implement and support technical infrastructure that support all CDW TCs
• System Management:
  Ensuring the efficient operation, security, and reliability of IT systems
• Budget Management:
  Collaborating with TC team in managing the IT budget and resources effectively
• Staying Updated:
  Keeping abreast of new technologies and trends and evaluating their potential inside the TCs and for clients
• Troubleshooting and Problem Solving:
  Identifying and resolving technical issues and challenges
• Communication:
  Effectively communicating technical information to both technical and non-technical audiences
• Compliance:
  Ensuring compliance with relevant regulations and security standards
• Partnership:
  Develop strong working relationships and work closely with additional internal teams and partners
• Pro-actively identifies training, certifications and development needs as required for personal development
• CDW Healthcare Transformation Centers - Assist with Management and Oversight
• Attends Customer and Partner TC meetings, business reviews, and industry days, as needed
• Coordinate partner technology deployments and ongoing support in the centers
• Coordinate with TC leads and other areas within CDW to develop the solution package to include: services, logistics and other capabilities, as appropriate, for solutions selected as CDW offerings related to foundational technology advancements deployed in centers
• Coordinate with TC Project coordinator and TC Operations Manager
• Articulates value proposition to sellers, partners and customers
• Knowledge and experience
• What we expect of you
• Ability to foster a culture of innovation, experimentation and continuous improvement while balancing operational goals of stability and availability
• Sound management, interpersonal and communication skills
• Ability to find ways of solving and pre-empting problems
• Skilled at building relationships with internal and external stakeholders to respond effectivity to functional and business opportunities and capture core requirements
• Experience in managing IT operations:
  Patching, Vulnerability Management, Windows/Linux, Networking, Storage, Support, and Asset Management.

• Previous use Service Now
• Experience with Agile approaches
• Personal attributes
• Highly enthusiastic and motivated to achieve CDW, departmental, team and personal goals and targets
• Leadership qualities with excellent verbal and written communications.
• Positive attitude with an ability to influence and collaborate with others, a real “Team…