Site Support Technician

Location: North Sioux City

Position Overview

We are seeking a customer-focused, hands-on Site Support Technician to deliver comprehensive IT support in a fast-paced enterprise environment. This role is critical to maintaining day-to-day operations across end-user computing, asset lifecycle management, and collaboration technologies.
You will play a key role in supporting North America-based users, ensuring seamless hardware, software, and infrastructure functionality while contributing to broader IT projects and continuous improvement initiatives.

Key Project Initiatives & Impact

This role directly supports several high-impact initiatives, including:

• End-User Experience Enhancement: Improving productivity and satisfaction through quick resolution of incidents and white-glove customer service
• Device Lifecycle Management: Supporting procurement, deployment, refresh, and disposal of IT assets across multiple sites
• Workplace Technology Optimization: Ensuring conference room and collaboration tools (AV/Teams) function seamlessly for critical business meetings
• IT Infrastructure Support: Assisting with server hardware, network components, and "smart hands" support to maintain uptime
• Operational Efficiency: Driving improvements in asset tracking, reporting, and ITIL process adherence
• Project Execution: Supporting IT projects that scale infrastructure, upgrade systems, and enhance business capabilities

Core Responsibilities

Desktop & End-User Support

• Provide onsite and remote support for desktops, laptops, mobile devices, and peripherals
• Diagnose and resolve hardware, software, OS, and application issues
• Manage Service Now (or similar) ticket queues and ensure SLA adherence
• Perform new hire setup, imaging, and onboarding support

Asset & Lifecycle Management

• Track and manage inventory of IT assets including laptops, printers, and accessories
• Support asset provisioning, replacements, break/fix, and end-of-life processes
• Coordinate shipping, receiving, and depot operations for hardware
• Maintain accurate asset records and reporting

Software & Systems Support

• Perform OS imaging and deploy software via automated tools and manual installs
• Install, configure, and test applications, including Microsoft Office and enterprise tools
• Support mobile platforms (iOS, Android) and Mac devices

Audio/Visual & Collaboration Support

• Troubleshoot conference room technologies and video conferencing tools
• Provide live support for executive meetings and town halls
• Coordinate with third-party vendors for AV installation, upgrades, and repairs
• Perform regular system health checks and preventative maintenance

Infrastructure & Smart Hands Support

• Assist with server hardware replacements and upgrades (rack and stack)
• Support network and infrastructure teams with onsite technical tasks
• Coordinate hardware procurement and installation activities

Project & Process Support

• Assist in planning and executing IT projects across multiple sites
• Act as a liaison between technical teams, leadership, and stakeholders
• Support ITIL processes including Incident, Change, Asset, and Knowledge Management
• Contribute to documentation and knowledge base improvements

Required Skills & Qualifications

Technical Skills

• Strong experience with Desktop Support and PC troubleshooting
• Hardware break/fix expertise (Dell systems preferred)
• Familiarity with Windows 10/11, MacOS, and mobile device support
• Experience with Service Now or similar ticketing systems
• Knowledge of Active Directory, imaging, and software deployment tools
• Exposure to audio/visual systems and video conferencing platforms
• Basic understanding of network infrastructure and server support

Professional Skills

• Excellent customer service and communication skills ("white glove" support mindset)
• Strong troubleshooting and problem-solving abilities
• Ability to manage time effectively and prioritize tasks independently
• Comfortable working in a fast-paced, team-oriented environment
• Self-starter with a proactive and adaptable approach

Work Environment

• Onsite role supporting a dynamic operational facility
• Monday-Friday schedule with occasional after-hours/on-call support
• Collaborative team environment with opportunities to support enterprise-wide initiatives

Job Type & Location
This is a Contract position based out of North Sioux City, SD.
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in…