Site Support Technician

Position Overview

We are seeking a customer‑focused, hands‑on Site Support Technician to deliver comprehensive IT support in a fast‑paced enterprise environment. This role is critical to maintaining day‑to‑day operations across end‑user computing, asset lifecycle management, and collaboration technologies. You will play a key role in supporting North America‑based users, ensuring seamless hardware, software, and infrastructure functionality while contributing to broader IT projects and continuous improvement initiatives.

• End‑User Experience Enhancement:
  Improving productivity and satisfaction through quick resolution of incidents and white‑glove customer service
• Device Lifecycle Management:
  Supporting procurement, deployment, refresh, and disposal of IT assets across multiple sites
• Workplace Technology Optimization:
  Ensuring conference room and collaboration tools (AV/Teams) function seamlessly for critical business meetings
• IT Infrastructure Support:
  Assisting with server hardware, network components, and “smart hands” support to maintain uptime
• Operational Efficiency:
  Driving improvements in asset tracking, reporting, and ITIL process adherence
• Project Execution:
  Supporting IT projects that scale infrastructure, upgrade systems, and enhance business capabilities

• Provide onsite and remote support for desktops, laptops, mobile devices, and peripherals
• Diagnose and resolve hardware, software, OS, and application issues
• Manage Service Now (or similar) ticket queues and ensure SLA adherence
• Perform new hire setup, imaging, and onboarding support

• Track and manage inventory of IT assets including laptops, printers, and accessories
• Support asset provisioning, replacements, break/fix, and end‑of‑life processes
• Coordinate shipping, receiving, and depot operations for hardware
• Maintain accurate asset records and reporting

• Perform OS imaging and deploy software via automated tools and manual installs
• Install, configure, and test applications, including Microsoft Office and enterprise tools
• Support mobile platforms (iOS, Android) and Mac devices

• Troubleshoot conference room technologies and video conferencing tools
• Provide live support for executive meetings and town halls
• Coordinate with third‑party vendors for AV installation, upgrades, and repairs
• Perform regular system health checks and preventative maintenance

• Assist with server hardware replacements and upgrades (rack and stack)
• Support network and infrastructure teams with onsite technical tasks
• Coordinate hardware procurement and installation activities

• Assist in planning and executing IT projects across multiple sites
• Act as a liaison between technical teams, leadership, and stakeholders
• Support ITIL processes including Incident, Change, Asset, and Knowledge Management
• Contribute to documentation and knowledge base improvements

• Strong experience with Desktop Support and PC troubleshooting
• Hardware break/fix expertise (Dell systems preferred)
• Familiarity with Windows 10/11, macOS, and mobile device support
• Experience with Service Now or similar ticketing systems
• Knowledge of Active Directory, imaging, and software deployment tools
• Exposure to audio/visual systems and video conferencing platforms
• Basic understanding of network infrastructure and server support

• Excellent customer service and communication skills (“white glove” support mindset)
• Strong troubleshooting and problem‑solving abilities
• Ability to manage time effectively and prioritize tasks independently
• Comfortable working in a fast‑paced, team‑oriented environment
• Self‑starter with a proactive and adaptable approach

• Onsite role supporting a dynamic operational facility
• Monday–Friday schedule with occasional after‑hours/on‑call support
• Collaborative team environment with opportunities to support enterprise‑wide initiatives

This is a Contract position based out of North Sioux City, SD.