IT Business Relationship Manager

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The Business Relationship Manager (BRM) is a pivotal leadership role within the IT Project Management Office (PMO) at New Jersey Resources (NJR). This role is accountable for shaping, governing, and optimizing the portfolio of strategic technology investments that enable Corporate Services functions—HR, Finance, Procurement, and Legal—to achieve measurable business outcomes aligned to enterprise strategy. Serving as a senior strategic advisor to business executives, the BRM co-owns the business–IT agenda by translating functional strategies into a multi-year investment roadmap, leading demand shaping and prioritization, and ensuring disciplined investment governance and value realization.

The BRM partners closely with IT leaders (Enterprise Architecture, Cybersecurity, Infrastructure, Applications) to define solution options and delivery approaches, and with Finance and Procurement to ensure financial rigor, sourcing strategy, and transparent decision-making across the portfolio.

• Build and sustain trusted relationships with executives and senior leaders across HR, Finance, Procurement, and Legal; serve as the primary IT strategic partner and escalation point for the Corporate Services portfolio.
• Translate functional strategies into a multi-year technology investment roadmap, defining target outcomes, sequencing, dependencies, and trade-offs.
• Proactively identify, shape, and challenge opportunities for value creation and risk reduction (e.g., compliance, controls, employee experience, financial close, sourcing effectiveness), bringing forward options and recommendations.
• Identify, evaluate, and advance Artificial Intelligence (AI) and automation opportunities to transform business processes, improve operational efficiency, and accelerate value realization across Corporate Services functions.

• Lead portfolio governance processes for Corporate Services, partnering with business and IT executives to define priorities, approve investments, and manage trade-offs across capacity, cost, risk, and value.
• Own and challenge business case development to ensure enterprise alignment, financial rigor (TCO/ROI), delivery feasibility, and clear benefit definition and realization measures.
• Establish and maintain portfolio performance metrics, dashboards, and executive reporting (health, spend, benefits, risks, milestones) to drive transparency and timely decision-making.
• Drive value realization across the lifecycle—from intake and discovery through delivery handoff and post implementation measurement—ensuring accountability for outcomes and adoption.

• Provide oversight for active projects within the Corporate Services portfolio to ensure alignment with approved scope, schedule, budget, risks, dependencies, and business outcomes.
• Serve as a senior escalation point for active projects, partnering with project managers, delivery teams, and business stakeholders to resolve issues, remove roadblocks, and elevate decisions when needed.

• Partner with Corporate Services and IT Finance to manage portfolio budgets, forecasts, capitalization strategy, and cost transparency; ensure investment decisions consider full lifecycle costs and operational impacts.
• Coordinate demand and capacity planning with PMO leadership, delivery teams, and enterprise architects; drive scenario planning and sequencing to maximize throughput and minimize disruption to critical operations (e.g., close cycles, audits, labor/employee processes).
• Lead discovery-to-sourcing activities for initiatives requiring external solutions or services, including RFI/RFP development, vendor evaluation, and recommendation of…