IT Coordinator

Description

Identifies problems with PC’s, printers, and other related equipment. Troubleshoot and repair PC, printer, and other related equipment problems and escalates problems to Sanford for issues beyond Coordinator’s control. Communicates information regarding Sanford One Chart, Point Click Care, and other related software. Maintains good working relationships with other departments regarding technology issues or projects. Manages the Microsoft participation agreement.

Assists with other duties as assigned.

Minimum of high school education, however prefer 2 year degree in Information Systems Technology. Experience with troubleshooting and networking is preferred. Also experience in the medical environment would be very helpful.

None Required.

Work is performed in an office environment. Work hours are Monday thru Friday 8am – 5pm. On call hours are possible.

Initial Tuberculosis (TB) test and drug screening is required by Winner Regional Health. Rubella titer will also be drawn upon hire and immunization is required if no past exposure or indication of immunization.

Required to wear name tag provided by WRH and to follow the dress code of WRH.

Monitoring and configuring servers, PC hardware, software applications, and operating systems, as well as installation and monitoring peripheral devices. Troubleshooting system, server, and network problems. Diagnosing and resolving software and hardware problems. Maintaining and repairing PCs, printers, and peripheral devices. Setup, installation, maintenance, and troubleshooting of mobile devices and software. Installation, setup, maintenance, and troubleshooting of VOIP telephone system and end-user devices.

Setup, installation, maintenance, and troubleshooting of video surveillance system.

End-user training and support for hardware and software.

Work within budgetary allowance and stay within guidelines.

Project planning and budgeting for new equipment, software, as well as budgeting for replacement of existing equipment. Coordinate with other departments for projects, maintenance of systems, and hardware/software failures.

Conduct periodic maintenance on all hardware/software and related equipment (UPSs, etc.).

Excellent communication skills in working with other departments, entities, and third-party vendors. Work well with limited supervision.

Director of Operations

Honesty We will do the right thing at all times, even if it is difficult, maintaining strong, ethical practices. We protect the confidentiality of others, including patients, staff and the facility as a whole. We will take responsibility for our actions.

Expertise We will demonstrate superior judgement, training and skill, at all times, demonstrating professionalism while doing so. We will perform all aspects of our job to the best of our ability, utilizing all resources and tools available.

Approachability We will be non-judgmental, friendly, and open and willing to listen to everyone we come into contact with while performing our duties. We are humble and learn from others.

Respect We will be understanding and sensitive to others’ feelings, caring and responding in a manner that sets them at ease, keeping the situation in perspective without minimizing others’ feelings or reactions. We will listen to others with full attention in a sincere, civil fashion, being careful not to be judgmental of the speaker. We maintain composure when facing conflict and avoid jumping to conclusions and defaming another’s name.

Teamwork We willingly work together with a common approach, trusting and supporting members of our organization, using our skills and resources, sharing information to achieve a common aim.

Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Following are the essential functions of the job, along with the corresponding performance standards.

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